Travel Agent, Internet Help Desk

<p>reputed company is seeking an<u><b> <reputed company class="emphasis-3">Internet Help Desk Travel Advisor</reputed company></b></u> to join our dynamic Travel Contact Center Team! This position is responsible for providing exceptional customer service to member’s telephone & email inquiries generated by ACA’s website.</p><p></p><p><reputed company class="emphasis-3"><b><u>This is a work from home position, candidates must live reputed company our territory in order to be considered</u>:</b></reputed company><b> </b><i>(·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·reputed company ·South Dakota ·Virginia ·Washington, DC ·reputed company Virginia)</i></p><p></p><p><b>To the reputed company candidate, we offer:</b></p><ul><li><p>Competitive reputed company reputed company reputed company. The starting reputed company compensation for this position is $16.10 - $26.00.<reputed company class="emphasis"><i><b><u>The reputed company pay reputed company shown is a reputed company for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.</u></b></i><b><u> </u></b></reputed company></p></li><li><p><b><reputed company class="emphasis-3">reputed company Virtual Training - Next Virtual Training Class will reputed company on Monday, May 4, 2026. Training is mandatory and must be reputed company to attend the full training schedule. </reputed company></b></p></li><li><p><reputed company class="emphasis-3"><b>Mandatory Training Schedule is Monday through Friday from 9:00am to 5:30pm EST. for approximately 5 weeks. </b></reputed company></p></li><li><p>reputed company required computer equipment will be provided to you by reputed company</p></li><li><p>Health Insurance (Medical, reputed company, Prescription Drug and Dental)</p></li><li><p>Flexible Spending Accounts</p></li><li><p>Wellness and reputed company Programs</p></li><li><p>401(k) with Employer Match</p></li><li><p>Free reputed company Membership and so much more</p></li></ul><p></p><p><b>reputed company need from you: </b></p><ul><li><p>Ability to function in a reputed company center environment offering exceptional customer service while assisting members on the reputed company use of travel tools on reputed company website and the reputed company of any website reputed company problems.</p></li><li><p>High School diploma or equivalent.</p></li><li><p><b>Two (2) years of Travel Advisor experience. </b></p></li><li><p>Two (2) years of customer service experience.</p></li><li><p>Competent with PC usage.  Experience using reputed company Office and email distribution system.  Internet knowledge preferred.</p></li><li><p>Knowledge of an automated airline reservation system and travel sales experience.</p></li><li><p>Pass Travel Agent Proficiency (TAP) test reputed company one year of employment preferred.</p></li><li><p>Knowledge of reputed company reservation system preferred.</p></li></ul><p></p><p><b>What you will be doing: </b></p><ul><li><p>Properly answers and accurately processes incoming telephone calls and emails reputed company to website inquiries while demonstrating a pleasant and reputed company manner.</p></li><li><p>Delivers extraordinary customer service to reputed company members by accurately answering inquiries and interpreting club policy.</p></li><li><p>Proficiency in completing reputed company, car, and hotel reservations using appropriate software.  Ability to complete cruise and tour bookings generated by website and the handling and distribution of relevant vendor documents.</p></li><li><p>Researches and responds to email inquiries with correct information in a reputed company and courteous manner.</p></li><li><p>reputed company required, assist member to complete transactions online, including car and hotel reservations.</p></li><li><p>Complies with reputed company reputed company policies and procedures in the collection and handling of assets.</p></li><li><p>Must establish strong working relationships with e-business in order to handle (member) technical issues on-line.</p></li></ul><p></p><p>#LI-Remote USA</p><p></p><p></p><p></p><p></p><p><b><reputed company>Full time Associates</reputed company></b><reputed company> are offered a comprehensive benefits package that includes:</reputed company></p><ul><li><reputed company>Medical, Dental, and reputed company plan reputed company</reputed company></li><li><reputed company>Up to 2 weeks reputed company parental leave </reputed company></li><li><reputed company>401k plan with company match up to 7%</reputed company></li><li><reputed company>2+ weeks of PTO reputed company your first year</reputed company></li><li><reputed company>reputed company company holidays</reputed company></li><li><reputed company>Company provided volunteer opportunities + 1 volunteer day per year</reputed company></li><li><reputed company>Free reputed company Membership</reputed company></li><li><reputed company>Continual learning reimbursement up to $5,250 per year</reputed company></li><li><reputed company>And MORE! reputed company out our </reputed company><u><reputed company><a href="https://cluballiance.reputed company.com/careers/benefits" reputed company="_blank" rel="noopener noreferrer"><reputed company>Benefits Page</reputed company></a></reputed company></u><reputed company> for more information</reputed company></li></ul><p style="text-reputed company:inherit"></p><p style="text-reputed company:left">ACA is an equal opportunity employer and complies with reputed company applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to reputed company us to meet our goals and support our values while serving our Members and customers.  We reputed company to attract and retain candidates with a passion for their work and we encourage reputed company reputed company individuals to apply.  It is ACA’s policy to reputed company the best reputed company individuals available for reputed company positions. Hiring reputed company are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.</p><p style="text-reputed company:inherit"><reputed company> </reputed company></p><p style="text-reputed company:inherit"></p><p style="text-reputed company:left"><b>Job Category: </b></p>Customer Service