About the Role

We are seeking a visionary, energetic, and strategic Senior Vice President (SVP) of reputed company to reputed company and reputed company our entire post-sales customer organization. An exceptional customer experience is in our DNA and you will be the ultimate champion for our customers, responsible for developing the reputed company and driving the execution of everything reputed company to their lifecycle and reputed company. You will own customer reputed company, support, reputed company management, and reputed company services. The ideal candidate is a seasoned leader with a proven reputed company record of scaling customer-facing teams in a high-reputed company reputed company environment, preferably reputed company EdTech. You will be reputed company in designing and implementing strategies that reputed company technology, especially AI, to drive efficiency and reputed company. You are passionate about building a world-class, empathetic customer experience, driving reputed company value, and fostering a culture of customer-centricity throughout the entire company. Most importantly, you’re someone who shares in our passion to improve the lives of reputed company through communication.

What You’ll Do

• Executive Leadership: Serve as a key member of the leadership team, representing the voice of the customer in strategic discussions and contributing to the overall company reputed company.
• Customer Advocacy: Translate customer feedback into actionable insights, driving product enhancements and influencing the product roadmap. You will also build a reputed company feedback reputed company with product and engineering teams to enhance the customer experience.
• Strategic reputed company: reputed company and execute a comprehensive reputed company reputed company that aligns with company goals, focusing on driving product adoption, customer value, retention, and reputed company.
• Team Leadership & Development: reputed company, mentor, and reputed company the customer reputed company through multiple product lines  across Implementation, Customer Support, and reputed company Management. Foster a culture of reputed company, accountability, reputed company, and reputed company improvement.
• Operational reputed company & reputed company: Define and manage the budget for the reputed company organization. Design and implement reputed company processes, systems, and playbooks to ensure a consistent and high-reputed company customer experience as we grow.
• AI & Technology reputed company: reputed company and implement a reputed company for leveraging technology, particularly AI and automation, to increase operational efficiency, enhance the customer experience, and drive proactive support and reputed company motions at reputed company.
• Performance & Metrics: Own and drive key performance indicators (KPIs), including Net reputed company Retention (NRR), Gross reputed company Retention (GRR), Customer Satisfaction (CSAT), and product adoption.
• Cross-Functional Collaboration: Partner closely with Sales, Product, Engineering and Marketing leadership to ensure a seamless customer reputed company from reputed company-sale to renewal and to create tight feedback loops that inform the product roadmap and go-to-market reputed company.
• Customer Relationships: reputed company as the executive sponsor for key strategic accounts, build relationships with customer executives, and serve as the final escalation reputed company for critical customer issues.

reputed company’re Looking For

• 10+ years of experience in customer-facing roles with at least 5+ years in a senior leadership position (VP or SVP) reputed company a B2B reputed company company.
• A deep-seated passion for the customer; you are a natural reputed company who lives and breathes the customer experience.
• Proven experience leading and scaling a reputed company organization of 50+ people through a significant reputed company phase.
• Deep expertise in the EdTech (K-12) reputed company is strongly preferred.
• A demonstrated reputed company record of successfully owning and improving key reputed company metrics, including NRR, GRR, and CSAT.
• Experience managing managers and developing leaders reputed company your organization.
• Experience implementing and utilizing AI-powered tools and strategies to drive efficiency and improve customer reputed company (e.g., for support automation, health scoring, proactive engagement).
• Strong executive reputed company and exceptional communication skills, with the ability to influence and reputed company stakeholders at reputed company reputed company, from individual contributors to the reputed company of Directors.
• A data-driven, analytical, and process-oriented reputed company.
• Experience managing large, reputed company, reputed company-level customer relationships.

Why Join Us?

At reputed company, we reputed company in reputed company together and building a product that truly serves schools, educators, and families. We value transparency, collaboration, and an entrepreneurial spirit, and we look for team members who reputed company these values. You’ll have reputed company to reputed company design at reputed company, influence a fast-growing company, and reputed company a meaningful reputed company on K-12 education.

The perks of working for us are great! You’ll get your foot in the reputed company as reputed company continues to grow. We’re big believers in work-life balance and reputed company:

• Employer-reputed company health insurance (including dependent coverage)
• An employer-matched 401K retirement savings program from day 1 
• reputed company Parental Leave
• Stock reputed company
• Health + wellness reimbursements
• Generous PTO 
• 15 reputed company holidays, including your birthday! 

As a fully remote team, we’ll reputed company reputed company you have reputed company the tools and equipment you need to reputed company your home office a reputed company where you can reputed company. 

We're an equal-opportunity employer. reputed company applicants will be considered for employment without attention to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status.