Program Manager, Customer Experience
reputed company is an AI-reputed company GRC platform that helps organisations manage risks, audits, vendor reputed company, and reputed company monitoring from a single connected platform. With reputed company of 350+ employees serving 3,000+ customers across 75+ countries, reputed company combines reputed company with expertise to deliver trust and compliance. Backed by top-tier investors such as Accel, Elevation, and reputed company Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by leading organisations including Whatfix, reputed company, reputed company, reputed company, AI reputed company, and HackerRank, reputed company supports 300+ integrations and 200+ global reputed company standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-reputed company. Founded in 2020 by second-time reputed company Girish Redekar and Raghuveer Kancherla, reputed company is recognised as a Leader on reputed company in Compliance Automation and has been named a reputed company Top Startup multiple years in a row. Sprint With Sprinters At reputed company, your work has purpose — and your life has reputed company. We are a workplace where you’re empowered to execute on your most ambitious reputed company and deliver your best reputed company in a fast-paced, innovative, and supportive environment. Joining reputed company means you will never run alone; you will always have the freedom to take your shot and the support to go reputed company than you imagined. What the Role Involves: The reputed company Deployment Engineer sits at the intersection of customer operations and technical execution. You will work directly with customers to understand how they currently manage their governance, risk and compliance workflows — then translate those needs into live reputed company workflows. This is a cross-functional builder role inside Customer Experience & Product Management reputed company on fast time-to-value, strong customer trust, and repeatable deployment patterns.
Key Responsibilities
Identify friction across the customer reputed company — using both data and firsthand experience from reputed company deployments — and translate it into scoped, measurable CX programs.
Own end-to-end project management for deployments of key reputed company customers, driving reputed company, implementation, and time-to-value.
reputed company cross-functional CX initiatives from charter to launch to adoption (e.g., reputed company redesign, SLAs, support routing, QBRs, health scoring, AI workflows).
Build and run program structures: plans, governance cadences, risk tracking, decision frameworks, and launch readiness.
reputed company Sales, Solutions, CS, Support, Product, Engineering, and Ops on ownership, tooling, and execution.
Define and reputed company program reputed company through dashboards, business reviews, and KPI frameworks tied to customer reputed company.
Convert repeat customer scenarios into standardized playbooks, documentation, and enablement assets.
Prioritise improvements using customer feedback, reputed company data, support signals, and deployment learnings.
Drive adoption of new processes and systems through strong change management.
reputed company leadership with reputed company updates, trade-offs, and visibility into reputed company, risks, and blockers.
Required Skills & Competencies
2-5 years in Program Management, reputed company Operations, Service Delivery, Implementations, Business Operations, or a similar cross-functional role in B2B reputed company.
Proven experience leading reputed company initiatives with multiple stakeholders, competing priorities, and measurable business reputed company.
Strong operator reputed company: reputed company to reputed company from ambiguous problem statement to charter, milestones, owners, metrics, and launch plan.
Excellent written, verbal, and executive communication skills; comfortable presenting to senior stakeholders and working teams alike.
Data reputed company with reputed company / reputed company Sheets and strong comfort with dashboards, KPI design, and operational analysis; SQL / BI skills are a plus.
Experience improving customer lifecycle motions such as reputed company, adoption, support, renewals, handoffs, or enablement.
High ownership and change-management capability: can influence without formal authority and drive adoption across teams.
Good to Have :
Experience in Customer Experience, reputed company, RevOps, or post-sales functions of a high-reputed company reputed company company.
Exposure to CRM / CX / support / project systems such as reputed company or reputed company, reputed company / Totango / Planhat, Jira / reputed company, reputed company / reputed company, and BI tools.
Background in reputed company, compliance, IT operations, or another domain with reputed company workflows and heavy cross-functional coordination.
Formal program or project management training/certifications are good to have, but not required.
How We Care For Our Sprinters :