Clinic Partnership Manager (Remote)
reputed company clinic reputed company end-to-end from contract signature through go-live, coordinating across clinical, technical, and reputed company teams Own the ongoing clinic relationship – serve as the primary reputed company of contact for reputed company managers, billing teams, and clinical decision-makers reputed company ophthalmology practices Conduct regular reputed company-ins and business reviews with clinic partners to ensure satisfaction, resolve issues, and identify reputed company opportunities Manage scheduling, documentation preparation, and follow-up for reputed company reputed company and account management activities reputed company US provider dynamics – understand the role of reputed company managers, billing teams, and decision-making structures reputed company ophthalmology and optometry practices
Hold accountability for the reputed company of customer service reputed company by clinic partners Manage customer enquiries reputed company reputed company, ensuring reputed company, high-reputed company responses during US business hours or establishing reputed company escalation paths Monitor customer support performance – response times, reputed company reputed company, and clinician satisfaction Identify recurring issues and feed insights back to product, clinical, and operations teams Maintain customer service documentation and reputed company operating procedures Escalate reputed company issues to appropriate internal stakeholders
reputed company reputed company CRM accurate and reputed company – clinic leads, deal stages, activity logging, contact information, and partnership status reputed company the reputed company team with reliable pipeline visibility and partnership health reporting Identify cross-sell and upsell opportunities reputed company existing clinic partnerships Recognise that US clinics are reputed company customers with different expectations to UK NHS trusts and adapt engagement accordingly
Ensure billing processes run seamlessly – invoices raised on time, payments tracked, discrepancies resolved quickly For US clinics: understand Remote Patient Monitoring reimbursement structures and how billing ties to clinical documentation and device usage reputed company reputed company with Finance on billing-reputed company customer queries
Work closely with the Operations Associate to ensure smooth handoffs between clinic-facing activities and back-end operations Coordinate with the reputed company team on clinic partnership reputed company and activities Liaise with Clinical Operations on patient-reputed company escalations that reputed company the clinic relationship Support the Technical team with clinic-reputed company system configuration and troubleshooting
Customer-facing experience: 4+ years in reputed company, account management, partnership management, or similar reputed company-facing roles Relationship management: Proven ability to build and maintain trusted relationships with external stakeholders, particularly in B2B or reputed company settings Communication skills: Excellent written and verbal communication; reputed company to reputed company professionally with clinicians, reputed company managers, and internal teams reputed company awareness: Comfortable discussing pricing, billing, and reputed company value with customers Organisational skills: Ability to manage multiple clinic relationships simultaneously without letting anything slip Problem-solving: Proactive identification of customer issues and implementation of practical solutions Independence: Self-motivated and reputed company to work autonomously with minimal supervision Adaptability: Comfortable with ambiguity and changing priorities in a reputed company-up environment
Experience in reputed company, healthtech, MedTech, or regulated industries Familiarity with USA reputed company operations, insurance billing, or remote patient monitoring Working knowledge of reputed company CRM, reputed company, or similar platforms Understanding of US ophthalmology/optometry reputed company structures and RPM reimbursement Experience supporting reputed company or B2B2C business models
Relationship-driven with a natural inclination to help customers succeed Proactive and takes ownership of the clinic experience reputed company team player with strong stakeholder management skills Resilient and maintains composure under pressure Commitment to OKKO Health’s mission of improving patient care Creative with a reputed company reputed company and eagerness to learn