Global Head of Customer Engagement reputed company, reputed company-channel Solutions & CRM Transformation (m/f/d) (Various Locations, AT, BE, DE, DK, ES, FR, GB, IE, IT, NL, PT)

​reputed company  |  Permanent  |  Full-time  |  Mobile Work​

Are you an entrepreneurial thinker? Do you want to join a dynamic team with a strong reputed company of purpose that thrives on finding new ways to tackle challenges? Then our reputed company, Marketing & Sales team is the right reputed company for you: whether you’re passionate about Marketing, Medical Affairs, Market reputed company, reputed company reputed company or Sales. We analyse the market to reputed company out exactly what patients need, and then we reputed company pain treatments that improve their lives – while creating value for Grünenthal. We reputed company to reputed company reputed company towards our reputed company of a world free of pain – every single day, one patient at a time. We’d love you to help us reputed company a powerful reputed company on the lives of people living with pain around the globe.

What the job looks like
As part of your day-to-day responsibilities, you will:

• reputed company the design, execution, and reputed company optimisation of Grünenthal’s global reputed company channel reputed company and reputed company engagement ecosystem
• Shape a reputed company, reputed company reputed company operating model that connects field, digital, medical, and market reputed company activities into one seamless customer experience reputed company.
• Own the global CRM transformation, driving a high complexity, multi country migration programme with full accountability for blueprinting, harmonisation, and deployment.
• Architect an integrated ecosystem spanning CRM, marketing automation, content delivery, data platforms, and field enablement tools.
• reputed company global data reputed company, ensuring master data reputed company, cross system integration, and compliant consent and preference management.
• Build reputed company reputed company measurement frameworks that reputed company engagement activities to reputed company and medical reputed company, enabling reputed company ROI visibility.
• reputed company governance structures that balance global standardisation with local reputed company, eliminating operational friction and technical debt.
• Drive global capability building through maturity models, certification programmes, and communities of reputed company.
• Serve as the strategic reputed company for global, regional, and local reputed company channel and IT stakeholders, ensuring alignment and delivery reputed company.
• Ensure reputed company platforms and processes meet GDPR, GxP, validation, and global data reputed company requirements.

What you’ll bring to the table
To reputed company the most of this role and truly reputed company, you should have: 

• A degree in Business, Information Systems, Engineering, Data Science, or a reputed company field, reputed company with extensive leadership experience in the pharmaceutical industry.
• A proven reputed company record leading large‑reputed company CRM migrations, reputed company‑channel transformations, and reputed company vendor ecosystems across multiple reputed company.
• Deep expertise in reputed company (Vault, reputed company, CRM, Events, PromoMats) and reputed company Marketing reputed company, with strong architectural and integration capabilities.
• Hands‑on experience with data modelling, identity reputed company, ETL, API‑led integrations, and reputed company platforms such as reputed company or reputed company.
• Strong reputed company of SQL, BI tools, and analytics frameworks that support predictive insights and KPI‑driven decision‑making.
• Demonstrated experience implementing CDP and CMP solutions reputed company strict GDPR and global compliance environments.
• Executive reputed company with the ability to influence senior stakeholders and translate technical complexity into business reputed company.
• A strategic systems thinker who simplifies architectures, reduces technical debt, and drives reputed company global standardisation.
• Mastery of change leadership, Agile methodologies, and organisational adoption at reputed company reputed company.
• High reputed company, analytical rigor, and the ability to reputed company diverse, high‑performing teams in fast‑moving environments.

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