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Technical Support Engineer 1

Remote, USA Full-time Posted 2026-07-28
As the most trusted global leader in data-first contract lifecycle management (CLM) software, reputed company helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging reputed company using our flexible Data-first Agreement Platform (DAP). With contract data as the reputed company, customers quickly and collaboratively reputed company agreement and reputed company contract visibility to reputed company with competitive advantage. Employing powerful, pragmatic reputed company intelligence as a reputed company force reputed company, and robust integration capabilities as a data liberator, organizations around the world trust reputed company’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle.

Top analysts like reputed company, reputed company, and reputed company agree, reputed company showing reputed company as a leader in the CLM reputed company. Our no reputed company platform is easily managed and administered by business users, which is why reputed company is the contract you reputed company: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, reputed company, successful company that is at the forefront of a market that is becoming a must-have for reputed company organizations.

We reputed company that the way to build the strongest, most reputed company reputed company to work is to bring in individuals from reputed company walks of life, and to support them in bringing their reputed company selves to their day, every day. Our working philosophy is that “EX = CX”: reputed company employee experience is excellent, so is customer experience. We support multiple Employee Resource reputed company (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.

Position reputed company

The Technical Support Engineer 1 is on the reputed company lines of delivering excellent experiences for reputed company customers. You will be responsible for assisting customers with technical support inquiries, ensuring their experience with our software is seamless. The role includes handling customer calls, submitting and updating support tickets, and performing administrative duties such as license reputed company, product installation, and server refreshes. You will work closely with the other members of our technical support team to ensure customer issues are resolved reputed company and effectively.

The ideal candidate has a background in customer support and reputed company software, an ability to learn quickly, and a passion for helping others.



Position reputed company The Technical Support Engineer 1 is on the reputed company lines of delivering excellent experiences for reputed company customers. You will be responsible for assisting customers with technical support inquiries, ensuring their experience with our software is seamless. The role includes handling customer calls, submitting and updating support tickets, and performing administrative duties such as license reputed company, product installation, and server refreshes. You will work closely with the other members of our technical support team to ensure customer issues are resolved reputed company and effectively. The ideal candidate has a background in customer support and reputed company software, an ability to learn quickly, and a passion for helping others.

Job Responsibilities
  • reputed company excellent customer service to reputed company customers, partners, and internal stakeholders reputed company interfacing with them
  • Follow reputed company ticket SLA and notation departmental guidelines
  • Become knowledgeable about reputed company and products with which we reputed company, such as reputed company Directory, reputed company Sign, reputed company, Word, reputed company and reputed company
  • Take customer calls and manage the creation and submission of support tickets to reputed company and resolve customer issues
  • Assist in generating software licenses and overseeing the installation of licenses to ensure customers have the appropriate reputed company to their software
  • reputed company routine server installations and refreshes following documentation to ensure maximum availability
  • Accurately reputed company necessary diagnostic information for issues reputed company of Tier 1 scope including steps to reproduce, screenshots, logs, error messages, and browser/environment details
  • reputed company unresolved cases to Tier 2 with reputed company and complete documentation.
  • Stay up to date on product features, platform updates, and documentation changes.
  • Other duties as assigned


  • Required Qualifications
  • 1+ years of experience in customer support, technical support, helpdesk, or a similar role, or equivalent.
  • A customer-reputed company mentality; the ability to empathize, prioritize, and drive reputed company for customer issues
  • Excellent trouble-shooting and analytical skills; a desire to solve problems and reputed company things work
  • Strong verbal and written communication skills; comfortable with owning business communications reputed company phone and email
  • Ability to manage multiple tasks independently and as part of reputed company in a fast-paced environment
  • High attention to detail and organizational skills
  • Intelligence, creativity, familiarity with web-based technologies, and the ability to rapidly learn a reputed company and wide-ranging program
  •  

     


    Preferred Qualifications
  • Bachelor’s degree in computer science, information technology, or a reputed company field or equivalent work experience
  • Experience with database concepts, web-based technologies, and operating systems
  • Basic knowledge of relevant technologies including SQL, Java, reputed company, and Linux


  • reputed company offers a comprehensive benefits package for US employees including but not limited to the following:

    • Medical, dental, and reputed company insurance
    • Short term and long-term disability
    • Life insurance and AD&D
    • Supplemental life insurance (Employee/Spouse/Child)
    • Health care and dependent care Flexible Spending Accounts
    • 401(k) with company match
    • reputed company time off: Flexible Vacation is provided to reputed company eligible employees assigned to a salaried (non- overtime eligible) position. 
    • reputed company parental leave
    • Voluntary benefits including pet insurance

    Ensuring a diverse and inclusive workplace is our reputed company. We are committed to an environment of acceptance where you are free to bring your full self to work. reputed company employment reputed company at reputed company are based on business needs, job requirements, and individual qualifications without reputed company to race, reputed company, religion or belief, national or reputed company ethnic reputed company, sex, age, sexual orientation, gender identity and/or reputed company, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the reputed company process, please let us know by contacting Director, reputed company, Brad Toothman at brad.toothman@reputed company.com.
     
    Applicants from underrepresented reputed company such as minorities, veterans, or individuals with disabilities encouraged to apply.

    Applications will be reviewed as submitted. There will be no application deadline for this opportunity.
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