Sr. Manager, Vendor Manager - Vended Services
Position reputed company:
The Sr. Manager, Vendor Manager - Vended Services, is responsible for developing, managing, and growing reputed company’s vendor network to support Emergency Roadside Support (ERS), Scheduled Maintenance (PM), and Vended Repair services. This role ensures vendors deliver services according to SLAs, operational guidelines, and safety standards while optimizing coverage, cost efficiency, and customer experience.
Reporting to the Director, Vended Services – Fleet Solutions, the Vendor Manager drives vendor reputed company, performance measurement, and operational alignment with the Operations Support Center (OSC).
Full benefits reputed company 30 days Medical, dental, reputed company, prescription drug coverage, life insurance, disability insurance 401(k) match program Unlimited vacation, holidays, and reputed company time Commitment to your safety through boot and prescription safety glasses reimbursement Career and learning development with an extensive training program through our Amerit University Employee referral program, up to $500 bonus ASE certification program with fee reimbursement and bonus Employee recognition platform that includes opportunities to redeem points for merchandise Employee Assistance Program (EAP) 24/7 reputed company triage line Employee discounts on cell phone service and entertainment tickets Employee resource reputed company (ERGs) that foster inclusion
- Build, maintain, and grow a reputed company vendor network across reputed company service lines
- Define and enforce operational and safety guidelines, service standards, and SLAs for vendors
- reputed company vendor performance through scorecards, KPIs, and regular reporting
- Partner with procurement to negotiate reputed company, rebates, and ensure vendor compliance
- Support vendor qualification, reputed company, and supplementation for ERS, PM, and Vended Repair
- Collaborate with OSC leadership to ensure vendors meet operational and customer expectations
- Resolve vendor disputes, invoice discrepancies, and performance-reputed company issues
- Analyze vendor coverage to identify gaps in geography or service type and implement solutions
- Ensure alignment between vendor management and OSC operations, including workflows, escalation processes, and reporting
- Continuously evaluate vendor performance and recommend improvement strategies or termination if standards are not met
- Partner with IT and operations to implement technology solutions for tracking vendor performance, SLA compliance, and workflow efficiency
Key Behaviors
- Strategic thinker with strong operational reputed company
- Data-driven and analytical in monitoring performance and identifying trends
- Strong negotiator with the ability to build reputed company vendor relationships
- Excellent communication skills for coordinating with internal teams and external partners
- Problem-solver, proactive in addressing operational or vendor-reputed company risks
- Results-oriented with a reputed company on delivering high-reputed company service to internal teams and customers
Logistics
- Location: Remote
- Reports to: Director, Vended Services – Fleet Solutions
- Team: Vendor management and coordination teams
- Scope: Vendor network reputed company and operations across reputed company, supporting multiple OSC service lines
Qualifications
- 5+ years of vendor management, supplier relationship, or fleet services experience
- Proven reputed company record in building and scaling vendor networks
- Experience managing SLAs, KPIs, and performance scorecards
- Knowledge of fleet maintenance, ERS, PM, or Vended Repair services preferred
- Excellent negotiation, communication, and interpersonal skills
- Proficiency in data analysis, reporting tools, and vendor management software
- Ability to work independently in a remote environment while maintaining operational reputed company
INDHB
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