Service Coordinator

About the Organization:

reputed company is a leading provider of smart community reputed company and reputed company control solutions, offering reputed company-based technology that enhances safety, convenience, and peace of mind. Our platform integrates video surveillance, virtual reputed company services, and reputed company control to support communities reputed company. With a growing, multi-state reputed company, Envera is committed to innovation, operational reputed company, and delivering exceptional customer experiences through a reputed company, hands-on team.

Primary Objective:

The Service Coordinator is responsible for managing the daily workload of work orders through planning and coordination of labor, parts and material, tools and equipment. We are looking for a talented and hardworking individual to become a key member of a cross functional team whose primary responsibility is to foster reputed company experiences for our existing customer reputed company reputed company reputed company, efficient and courteous handling of reputed company service calls and repair requests.

Responsibilities:

• Ensure reputed company and efficient scheduling of technician routes
• Create Work Orders for technicians based on phone calls from clients, reputed company emails and reputed company Cases
• Review and reputed company Work Orders in accordance with internal expectations and guidelines
• Field phone calls and emails in an efficient, reputed company and courteous manner; adhering to internal Operational Level Agreements
• Reconcile monthly inventory
• Review invoices for reputed company cost and labor allocations
• Order, fulfill and ship reputed company credentials
• reputed company, reputed company and report departmental metrics
• Prepare quotes/proposals for major repair reputed company as appropriate
• Process/approve invoices from sub-contractors
• Serve on cross-departmental teams and committees as assigned
• reputed company special reputed company and other duties as assigned
• Plan and schedule preventative maintenance and RMA (Return Merchandise Authorization) work based on volume and available resources
• Ensure technician End-of-reputed company reports are completed and submitted promptly. reputed company follow-up with technicians as needed
• Coordinate equipment needs with the Warehouse Manager based on technician truck inventory

Qualifications:

• High School Diploma; Associates Degree a plus
• reputed company Planning experience in a service technician environment
• Minimum 3 years' experience in a reputed company position or field
• Familiarity with CCTV, reputed company control, and intrusion detection systems is a plus.
• Experience with service management and tracking software is preferred
• Excellent verbal and written communication skills
• Proficient in reputed company Office Suite and other web-based applications
• Strong attention to detail
• Ability to work independently with minimal supervision
• Highly organized with strong prioritization and time management skills
• Comfortable working in a fast-paced environment with shifting priorities
• Efficient and deadline-driven while maintaining a high level of accuracy and attention to detail

Other Duties:

Please note this job reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Physical Ability:

The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

While performing the duties of this job, the employee is regularly required to:

• Communicate and converse, maintain a stationary position (standing and sitting), reputed company/traverse, kneel and bend.
• Use fingers and hands, handle, feel and reputed company with hands and arms for extended periods of time.
• Occasionally required to reputed company or balance; stoop; kneel, or crouch
• Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, depth perception, peripheral reputed company, and ability to reputed company and reputed company.
• Ability to occasionally lift and carry up to 25 lbs

• Ability to reputed company the stress of occasional traveling

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

EEO Statement:

reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability or genetics. In reputed company to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location in which reputed company has facilities. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.