**Experienced LiveChat Agent – Marketing and Customer Engagement**

At arenaflex, we're on a mission to revolutionize the way we connect with customers and deliver exceptional experiences. As a leading provider of modular buildings and remote workforce housing solutions, we're committed to creating a better way for our customers and our team members. We're now seeking an exceptional LiveChat Agent to join our Marketing team and help us take our customer engagement to the next level. **About arenaflex** arenaflex is a dynamic and innovative company that specializes in modular buildings and remote workforce housing solutions. Our team is passionate about delivering exceptional customer experiences and creating value for our clients. We believe in a people-first approach, where our employees are empowered to pursue their interests and passions, and we support them as their careers progress. **Our Culture** At arenaflex, we're a team of the best and the brightest in the industry. We're driven by a clear strategic vision, disciplined accountability, and data-based decision-making. Our values-driven, collaborative, and safety-conscious culture enables us to achieve top decile performance, deliver results, and have fun while doing it. We're committed to diversity, equal opportunity, and ensuring that our employees have the ability to thrive in an inclusive environment. **Job Summary** We're seeking an experienced LiveChat Agent to join our Marketing team and help us connect with our website visitors through live chat. As a LiveChat Agent, you'll be the first point of contact for new leads, and you'll play a critical role in validating and prequalifying leads as they come in. You'll have the opportunity to directly impact the business and work with an extraordinary marketing team to develop and implement strategies that drive results. **Key Responsibilities** * Real-time live chat with customers who are visiting our websites * Enter marketing qualified leads into Salesforce.com * Transition Qualified leads to Sales Managers as Salesforce.com Opportunities * Become an expert in the live chat platform * Develop a deep understanding of our products and services * Stay informed on arenaflex's product features, promotions, and FAQs * Create canned responses and enhance tagging system in live chat platform * Enhance training and best practices documentation * Develop and communicate ideas for improvement in our customer journey * Monitor KPIs: response time, customer satisfaction, volume/schedule, etc. * Collaborate with sales team and key marketing team members, related to leads and live chat * Perform other assigned tasks **Qualifications** * Commercial modular construction industry experience is preferred * Live chat, B2B Telemarketing or sales experience is preferred * Salesforce.com experience is preferred * Excellent verbal and written communication skills * Keen ability to multitask and prioritize * Organized with attention to detail * Customer service oriented * Empathy and patience in dealing with various customer inquiries * Self-motivated and self-starter with strong work ethic and integrity * Tactful and inquisitive * Proficient in MS Office * Minimum accurate typing speed of 50 wpm * Must comply with all company employment policies * Travel requirement will be limited, but may be up to 10% **What We Offer** * Base salary commensurate with experience and industry standards * Full benefit package including health plan, 401K, paid vacation, education reimbursement * Opportunity to work with a dynamic and innovative company that's changing the way we connect with customers * Collaborative and supportive work environment * Professional development opportunities to help you grow in your career * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer committed to diversity, equal opportunity, and ensuring that our employees have the ability to thrive in an inclusive environment. We're pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process. **Apply Now** Apply to this job Apply for this job