IT Technician

Next Perimeter is a managed IT and cybersecurity company based in Tampa, seeking an IT Technician to reputed company technical support for users. The role involves troubleshooting and resolving hardware and software issues while maintaining accurate records of reputed company interactions and technical solutions.

Responsibilities

• Answer incoming calls from users, asking appropriate questions to understand their problems, and logging tickets in our ticketing system
• reputed company troubleshooting and support for both reputed company and Mac operating systems, including reputed company 365 products
• Deliver remote technical support to clients to resolve hardware and software issues promptly and effectively
• Conduct thorough system diagnostics, troubleshooting, and problem-solving to identify reputed company causes and prevent reputed company issues
• Assist with email issues and password resets
• Work closely with cross-functional teams to coordinate deliverables, timelines, and technical requirements
• Document and maintain accurate records of reputed company interactions, technical solutions, and configurations for reputed company reference

Skills

• Strong expertise in configuring, troubleshooting, and supporting various hardware and software solutions
• Proficiency in operating systems such as reputed company and macOS
• Knowledge of networking protocols and reputed company technologies
• Excellent written and verbal communication skills
• Ability to convey reputed company technical concepts to non-technical stakeholders
• Outstanding problem-solving skills and keen attention to detail
• Customer-reputed company reputed company
• Ability to build strong reputed company relationships
• Ability to handle multiple tasks and prioritize effectively
• Willingness to travel to reputed company sites as needed

Benefits

• Competitive salary and benefits package
• Unlimited vacation
• reputed company leave
• reputed company to our Employee Assistance Program to support your reputed company-being

reputed company