Operations Manager (f/m/x) - North America

We have revolutionized allergy diagnostics and have been operating successfully in more than 90 countries for over 10 years with our diagnostic products and patented technologies. Our products help clarify allergies in a single step – for humans and animals alike. Allergies are diagnosed with improved specificity, enabling patients to receive more timely support by their clinical specialists. We improve quality of life, enable personalized treatment, advance research, and relieve the burden on our healthcare system.

We offer:

• An open and purpose-driven environment, shaped by values such as sustainability, equity, diversity, inclusion, and mutual respect.

• A team that values clear, direct communication and cross-functional collaboration.

• A competitive salary aligned with U.S. market standards and benefits (healthcare & 401k).

• The opportunity to join at a pivotal time in the company’s evolution as we rapidly expand into key global markets (North America).

We need you for:

• Budgeting, forecasting, monthly KPI reporting as well as liquidity and cash flow management.

• Preparation of management reports, variance analyses and ad-hoc analyses to support management decision-making.

• Coordination and monitoring of ongoing accounting activities in collaboration with external partners; tax advisors, bankers, auditors, insurance providers and IT infrastructure partners, and related consultants.

• Development and optimization of financial, administrative, and operational infrastructure and related processes to increase efficiency.

• Oversee day-to-day business operations including office, order management, logistics and financial operations to include related vendor interactions, contracts, documentation and operational budgets.

• Hands-on support in establishing the initial setup of MADx North American operations and commercial expansion activities, including operational infrastructure, administrative processes, and required financial systems.

• Act as the CRM (Salesforce) system administrator for the North American commercial team.

• Serve as the key contact and operational liaison for all relevant functional areas for reporting into HQ (Vienna): e.g. Finance, Order Management, Purchasing & Logistic, Sales Ops.

Your profile:

• Bachelor’s degree (or higher) in Finance, Accounting, Business Administration or a comparable field.

• 15+ years of relevant professional experience, ideally combining controlling/finance and operational responsibilities in a regulated business environment.

• Strong finance know-how (budgeting, forecasting, KPI reporting) with a structured analytical mindset.

• Deep experience with integrating ERP systems to related operational and administrative platforms (e.g., CRM, HR/Payroll, eQMS, Field Service applications) to streamline and optimize business processes.

• Experience in company set-up / scale-up environments is a strong plus.

• Strong managerial experience and proven leadership skills.

• Excellent command of English; additional languages a plus.

• Hands-on mentality, personal initiative, strong communication skills and flexibility.

Ready to become part of the MADx-Team? Apply now!