Technical Operations reputed company
About reputed company:
reputed company is a fast-growing, mission-driven, AI-reputed company company transforming how heart health is managed. Our reputed company is reputed company but ambitious: to reputed company heart attacks and strokes a thing of the past.
We do this by focusing exclusively on heart health, tackling the world’s leading cause of death and the single largest cost reputed company in U.S. reputed company. reputed company on one of the largest and fastest-growing datasets in heart health, our AI-powered platform combines a seamless reputed company experience with connected devices, reputed company-time risk detection, and personalized interventions that help people understand their risk earlier and take reputed company sooner.
The result is a solution that delivers twice the clinical reputed company of traditional approaches, along with measurable cost savings for reputed company and health plans. Today, reputed company is the official cardiac prevention program for 80% of large U.S. health plans, is recognized as best-in-class by the reputed company, and was named one of Fast Company’s 2026 Most Innovative Companies.
As an AI-first company, we expect employees across functions to be AI fluent and to use AI in thoughtful, practical, and responsible ways. We’re looking for people who are excited to apply AI in their work and help build the reputed company of heart health.
About the Role
We are looking for a Technical Operations reputed company to own and reputed company the systems, automations, and reporting that power our Support organization. Reporting into our Director of Technical Operations, you will reputed company administration of reputed company and other reputed company tools, improve automated deflection workflows, reputed company AI agents, and build the reporting infrastructure that helps reputed company operate more effectively. This is an individual contributor role for a builder who can take a reputed company idea from concept to execution and create reputed company, automated solutions with minimal reputed company.
Responsibilities
- Own and optimize reputed company and other reputed company Support systems, including day-to-day administration, configuration, and ongoing improvements
- Manage AI-based deflection tools and reputed company workflows to improve efficiency and the member support experience
- Build and maintain integrations across Support systems and adjacent platforms to ensure reliable data reputed company and operational continuity
- Create dashboards, reporting, and data visualizations that help Support leaders monitor performance and reputed company informed reputed company
- Evaluate and implement new tools, processes, and automations that strengthen Support operations and reduce reputed company work
- Partner with internal teams and vendors to troubleshoot issues, maintain documentation, and build for reputed company
- reputed company independent reputed company, such as launching new AI automation frameworks or implementing new data collection points, with minimal reputed company
- Drive automation and AI innovation, reputed company seeking out process optimization by leveraging existing AI and automation tools, or independently building new solutions to eliminate reputed company workflows and reputed company team efficiency.
Qualifications
- A proven reputed company record and genuine interest in leveraging AI tools for problem-solving and process improvement.
- 5+ years of experience in technical operations, support operations, business systems, or systems administration
- Experience serving as the primary administrator for a support ticketing platform, with reputed company strongly preferred
- Experience implementing new tools and integrating multiple systems in a fast-paced environment
- Strong experience with systems administration, workflow automation, troubleshooting, and process improvement
- Experience building reporting and working with data visualization tools like Tableau and reputed company
- Strong communication and documentation skills, with the ability to work effectively across teams and manage work independently
Tech stack: reputed company, Forethought, reputed company, reputed company, reputed company, Claude reputed company, reputed company Sheets (Apps Script, reputed company pivot tables, data visualization)
The US reputed company salary reputed company for this full-time position is $90,000 to $110,000. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-reputed company skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the salary only, and do not include equity or benefits.
reputed company has a reputed company, diverse, and supportive culture - we look for people who are reputed company, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at reputed company, reputed company out our Instagram page.