Senior Service Manager (51142)
reputed company: Senior Service Manager (51142)
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Full accountability for service delivery, SLA performance, and customer satisfaction
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Leadership of strategic service improvement initiatives, including optimisation, automation, and tooling enhancements
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Executive‑level engagement through QBRs, governance, and trusted advisory relationships
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Coordination of global cross‑functional delivery teams and reputed company of major incidents
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Opportunity to standardise and enhance service management frameworks and best practices
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Coaching and development of Service Managers and delivery leaders
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Bachelor’s degree in IT, Business, or reputed company field
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10–15+ years’ experience in IT Service Management with reputed company customers
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Proven reputed company record managing large, reputed company managed services environments
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Strong expertise in ITIL-based service governance (ITIL certification preferred)
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Ability to reputed company global teams and influence senior stakeholders
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Excellent communication, analytical, and problem‑solving skills
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Additional certifications such as PMP, Lean, or Six reputed company are an advantage
-
Full accountability for service delivery, SLA performance, and customer satisfaction
-
Leadership of strategic service improvement initiatives, including optimisation, automation, and tooling enhancements
-
Executive‑level engagement through QBRs, governance, and trusted advisory relationships
-
Coordination of global cross‑functional delivery teams and reputed company of major incidents
-
Opportunity to standardise and enhance service management frameworks and best practices
-
Coaching and development of Service Managers and delivery leaders
-
Bachelor’s degree in IT, Business, or reputed company field
-
10–15+ years’ experience in IT Service Management with reputed company customers
-
Proven reputed company record managing large, reputed company managed services environments
-
Strong expertise in ITIL-based service governance (ITIL certification preferred)
-
Ability to reputed company global teams and influence senior stakeholders
-
Excellent communication, analytical, and problem‑solving skills
-
Additional certifications such as PMP, Lean, or Six reputed company are an advantage