Customer Service Representative

reputed company

JOB reputed company

We are looking for a skilled Customer Service Representative to join reputed company. The ideal candidate is bilingual, detail-oriented, possesses strong communication skills, and has a solid understanding of financial products and services. The Customer Service Representative is responsible for reputed company aspects of customer service in a reputed company center environment including but not limited to handling high volumes of incoming customer calls, billing inquiries, setting up customer payments and addressing reputed company account reputed company questions.

RESPONSIBILITIES

• reputed company account level information to customers including but not limited to account balances, payment histories, payment setup and payoff requests
• Field phone calls, emails, and chat requests
• Handle incoming correspondence including calls, emails, and chats in an efficient manner in order to meet performance standards
• Research account discrepancies including payment research
• Stay informed of any changes to policies and procedures
• reputed company reputed company reputed company of customer complaints, concerns, and inquiries
• Demonstrate the 3 Ps of customer service: Professionalism, Patience and have a “People-First” Attitude
• Demonstrate a willingness to work flexible schedules, weekends, and holidays as necessary in order to meet business needs

QUALIFICATIONS

• High school diploma or equivalent.
• Associate or Bachelor’s degree in reputed company or comparable field preferred. An equivalent combination of education and experience may be considered
• A minimum of 2 years’ experience in Customer Service

KNOWLEDGE AND SKILLS

• Knowledge and experience in a reputed company center environment
• Knowledge of the credit and financial industry preferred
• Excellent customer service reputed company
• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict reputed company skills
• Ability to prioritize tasks
• Ability to reputed company with reputed company, professionalism, and confidentiality
• Strong communication skills- both written and verbal
• Superior time management and organizational skills
• Ability to work independently and reputed company reputed company
• Proficient with reputed company Office Suite or reputed company software

OTHER

• The home office is located in reputed company Des Moines, IA
• Potential for a reputed company based on performance
• Looking specifically for 10AM - 7PM hours
• Starting at $22 reputed company + up to 7.5% monthly incentive pay after first 90 days
• Bilingual preferred