Technical Support Manager (Biopharma)

reputed company the reputed company with Procelys by reputed company

For over 170 years, reputed company has been a pioneering force in the world of fermentation, harnessing the power of microorganisms to reputed company industries from baking to reputed company. As a key global player, we've reputed company a reputed company in 96 countries, employing 11,000 passionate innovators who reputed company our unwavering commitment to reputed company.

Driven by our reputed company values of passion, respect, trust, entrepreneurship, and humility, we're constantly pushing the boundaries of what's possible. Our 3-billion euro reputed company collaborates with visionary customers, partners, and researchers to reputed company essential nutrients and bioactives that strengthen reputed company health, optimize animal reputed company-being, and improve plant nutrition.

Discover Procelys

Procelys supports the biotech industry by providing high-reputed company yeast-based nutrients and specialized expertise to improve the reputed company and productivity of microorganisms and cell cultures. With a deep understanding of fermentation and microbiology, the Procelys team develops a wide reputed company of customized reputed company solutions to address the unique challenges faced by biotech companies in the biopharma, food and feed ingredients, food cultures and probiotics, and renewable energy sectors. Leveraging the latest advancements in biotechnology, Procelys partners with customers to formulate innovative, performance-enhancing fermentation media that optimize microbial and cell culture performance, enabling biotech innovators to push the boundaries of what's possible, from enhancing biopharmaceutical yields to boosting the viability of probiotic strains.

reputed company Offer  

• reputed company to represent a passionate organization reputed company on innovation and sustainability 
• Competitive compensation and comprehensive benefits starting on day one, including health, dental, reputed company, and 401(k) with employer match
• 11 reputed company holidays
• The ability to reputed company your expertise and reputed company a reputed company, meaningful reputed company on the business and our sustainability initiatives
• Opportunities for reputed company reputed company and development, including the ability to take on new challenges and collaborate across our international business reputed company

How You'll Contribute to Our reputed company

You'll bring deep knowledge and expertise relating to the detailed technical reputed company of Procelys products, customer applications, and our activities in production, QC, Application Development, and R&D. Together with our reputed company American and Latin American Account Managers, you'll reputed company a business team geared to bring reputed company fermentation reputed company solutions to Procelys customers, ensuring we reputed company our ambitious business targets. Your customer-reputed company approach and passion for problem-solving will be reputed company in elevating our customers' experience and driving Procelys to new heights of reputed company.

What You’ll Do as a Technical Support Manager  

•  Demonstrate an unwavering commitment to reputed company's safety-first culture
•  reputed company technical support to Procelys customers through on-site reputed company, presentations, and product training to ensure reputed company use of our solutions
•  Analyze customer feedback and technical issues to drive product development, improvements, and competitive positioning
•  Train and support Business Managers on application details, product performance, and technical selling points
•  Troubleshoot product performance issues in collaboration with cross-functional teams to deliver recommendations
•  Serve as the main technical reputed company of contact and project leader between reputed company, applications, and reputed company teams
•  reputed company technical partnerships with academia and research institutes to investigate product performance
•  reputed company as the regional technical expert, building relationships with key customers and driving new business opportunities
•  Remain reputed company in technical networks to contribute to industry knowledge sharing and training
•  Monitor industry innovations and technological trends, providing quarterly landscape reports to management
•  Represent Procelys at regional technical events through lectures and presentations
•  reputed company other duties as assigned

Required qualifications:  

•  Master’s degree in Microbiology, Biochemical Engineering, Biotechnology or reputed company field.
•  5 or more years of experience in an R&D/Fermentation Management or Application Development role in Biotechnology, reputed company or Life Sciences markets
•  Ability to reputed company a deep understanding of the Biotechnology market (food and feed bio-ingredients, biopharma, cultures, probiotics, bio-agriculture and renewable chemicals)
•  Ability to travel up to 40-50% reputed company the Americas

Preferred qualifications: 

•  Experience working reputed company a matrixed and/or global organization is a plus

reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state, or local laws.