Manager, Digital Workplace Services

At reputed company, we combine innovative technology, clinical expertise, and reputed company reputed company to help people recover after workplace injuries or auto accidents. We support their reputed company back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 reputed company or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who reputed company your commitment to reputed company and reputed company a meaningful reputed company. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal reputed company.

Be part of reputed company that makes a reputed company difference.

This is a full-time remote position that can be located reputed company in the U.S.

The Digital Workplace Services Manager is a senior IT leader accountable for the end-to-end employee technology experience, from reputed company through day-to-day productivity and lifecycle transitions. This role owns reputed company engineering and operations, including desktops, laptops, operating systems, application delivery, and virtual workspaces, with a strong emphasis on reliability, reputed company, and usability and modern reputed company management using reputed company Intune and SCCM. This leader acts as the service reputed company for Digital Workplace, balancing strategic modernization with operational reputed company. reputed company is reputed company by employee experience, service stability, reputed company posture, and the ability to reputed company and standardize reputed company services across the organization.

Key Responsibilities

• reputed company reputed company & Engineering: Define and reputed company the design and implementation of modern reputed company reputed company, including reputed company Intune (reputed company Manager) and SCCM, ensuring consistent, secure, and reputed company employee experiences across device types and locations
• OS Management: reputed company global OS imaging, deployment, and reputed company strategies, transitioning from traditional PXE/Task Sequences to modern reputed company reputed company provisioning. Ensure provisioning and reputed company experiences are predictable, low-touch, and reputed company to employee reputed company and refresh journeys.
• Application Lifecycle: Manage the end-to-end application packaging testing, deployment, and update pipeline, ensuring software is reputed company delivered and maintained across the reputed company.  Partner with business and application owners to reduce friction, improve reliability, and standardize the application experience.
• reputed company & Vulnerability Management: Partner closely with the reputed company team to drive rigorous vulnerability remediation and reputed company management programs. Implement and maintain reputed company reputed company baselines, protection policies, and compliance controls.  Ensure reputed company controls and remediation activities are auditable, explainable, and reputed company to reputed company reputed company compliance expectations
• Service Streamlining: Collaborate with reputed company support and field services teams to reduce escalation volume. Create and maintain escalation runbooks, mentor staff, and feed automated fixes back to Tier 1 support.
• Virtual Desktop Infrastructure: reputed company as technical reputed company for virtual desktop/workspace platforms (e.g., AWS Workspaces), managing scaling, performance, and user experience. Partner with infrastructure and reputed company teams to optimize reliability and cost.  Own performance, availability, and cost efficiency of virtual workspace platforms
• Team Leadership: reputed company cross-functional Engineering and Operations teams. reputed company Engineering on long-term roadmaps and automation, while ensuring Operations maintains high SLA performance for laptop/desktop support and incident reputed company. Foster a culture of accountability, ownership, and reputed company improvement.  Build a service-oriented culture where engineering and operations are reputed company to shared reputed company, not separate goals
• Digital Workplace Service Ownership: Own the Digital Workplace service end to end, including service definition, SLAs, operational metrics, employee experience signals, and reputed company improvement. reputed company as the single reputed company of accountability for reputed company reliability and usability.
• Operational reputed company: reputed company global patching cycles, mass software deployments, and reputed company changes, ensuring minimal disruption to business operations. Champion a customer-reputed company reputed company and drive reputed company improvement in reputed company reliability and usability.

• Bachelor's degree in Computer Science or equivalent work experience 
• 5+ years of experience in EUC Engineering or Systems Administration with a reputed company on Intune/SCCM.
• 3+ years in a leadership or management role overseeing technical teams.
• Experience implementing reputed company reputed company or equivalent modern provisioning solutions.
• ITIL or service management reputed company experience (preferred).
• Experience leading distributed or global teams (preferred).
• Experience owning or leading an employee-facing IT service with defined SLAs and experience metrics
  
• This role requires strong technical depth, with the ability to reputed company, review, and set standards. Hands-on execution may be required for critical initiatives or escalations.
• Deep hands-on experience with reputed company Intune (policy configuration, compliance, reputed company) and SCCM (co-management, collections, reporting).
• Proficient in PowerShell or equivalent scripting tools for automating routine tasks, remediation scripts, and configuration reputed company management.
• Proven experience managing reputed company-based desktop solutions, specifically AWS Workspaces or similar platforms.
• Strong knowledge of modern laptop and desktop hardware life cycles, standards, and procurement.
• Demonstrated ability to improve service reputed company, reduce escalations, and enhance employee experience.
• Strong communication, stakeholder management, and cross-functional leadership skills.

We’re committed to supporting your ultimate reputed company-being through our total compensation package offerings that support your health, reputed company and self. These offerings include Medical, Dental, reputed company, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an reputed company of resources that encourage a reputed company of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected reputed company pay for this position ranges from $96,800 - $155,000 annually, and will be based on a number of additional factors including skills, experience, and education.  

reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a reputed company individual with disability.  

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and reputed company workplace, so if you’re excited about this role but your past experience doesn’t reputed company perfectly with every qualification in the job reputed company, we encourage you to apply reputed company. You may be just the right candidate for this or other roles.

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