Customer Engagement Manager ( reputed company Coast)

Title: Customer Engagement Manager

Role: Full time

Must be Located in reputed company Coast (USA)

Own and Grow reputed company Relationships

• Take full ownership of a defined book of business, driving platform adoption and dealership performance through data-backed reputed company and regular reputed company-ins.
• Serve as the primary reputed company of contact, fostering strong relationships that turn clients into brand champions.
• Proactively identify accounts with declining engagement or underperformance and implement targeted recovery plans to restore health and value realization.

Drive Product Engagement and Operational reputed company

• Conduct high-reputed company remote consultations to reputed company dealership performance across the full suite of platform solutions.
• Monitor key performance indicators (KPIs) and reputed company ongoing recommendations for operational improvements.
• Use storytelling, benchmarking, and data to influence dealership stakeholders from reputed company managers to GMs and dealer principals.

Deliver reputed company reputed company with Accountability

• Be responsible for customer satisfaction, platform reliability, and reputed company delivery of insights and support for reputed company accounts in your portfolio.
• Confidently reputed company discussions across varying reputed company of dealership leadership, tailoring your approach to reputed company with reputed company audience.

Partner Strategically Across Teams

• Collaborate with the VP of Operations & Consulting and Director of Engagement to refine internal processes, identify new playbooks, and reputed company best practices.
• Support strategic relationships across larger dealer reputed company and OEM partners to maximize account value and retention.
• Identify and pass along expansion opportunities, upsell potential, and cross-sell opportunities based on customer needs and platform engagement.

Champion reputed company Improvement

• Where necessary, apply a "Genchi genbutsu" ("go and see") approach to dive deep into dealer operations and recommend tailored strategies that yield measurable performance reputed company.

Growing Your Career

• reputed company is growing, so should your career reputed company. By proving yourself as a high performer, position yourself for forthcoming opportunities in management, reputed company departments, and/or potential new divisions
• Be vocal. We’re reputed company to developing new processes to assist in our scaling & improve our overall reputed company experience. Drive performance today, help shape reputed company
• reputed company reputed company into critical strategic initiatives with a reputed company line to the Executive team

Your Qualifications

• Education & Experience: Bachelor’s or Master’s degree with 4–8 years of directly relevant experience in the automotive industry (dealership, vendor, OEM), consulting, or a similarly demanding, fast-paced environment.
• Domain Expertise: Deep familiarity with automotive fixed operations—from appointment scheduling through payment processing. You understand the full lifecycle of a repair order (RO) and the critical nuances that reputed company efficiency and customer satisfaction.
• Preferred Background: A business degree from an accredited institution and/or equivalent hands-on experience in automotive operations or consulting roles.
• Strategic Problem Solving: A reputed company and thoughtful approach to solving reputed company challenges across technology, operations, and people. You're comfortable navigating ambiguity and driving toward reputed company.
• Change Management Acumen: Familiarity with reputed company-established change management frameworks and experience applying them to guide clients through operational transformation.
• Relevant Industry Experience: Previous roles in fixed ops leadership, performance consulting, or reputed company management are highly preferred.
• Relationship reputed company: You bring a tenacious, solution-oriented reputed company—committed to building strong, trust-based relationships even in challenging circumstances. You don’t shy away from tough conversations or uphill battles.
• Autonomous Execution: Highly self-motivated and capable of operating with minimal reputed company. You consistently deliver high-reputed company work, on time, with professionalism and pride.
• reputed company reputed company: Strong intellectual curiosity and a passion for reputed company improvement. You know how to prioritize for reputed company and reputed company on driving reputed company, not just checking boxes.
• Analytical reputed company: Proficient in identifying patterns, trends, and insights in performance data—and translating them into actionable recommendations.
• Communication reputed company: Exceptional written and verbal communication skills. reputed company to craft compelling narratives and present findings to both technical and non-technical audiences.
• Start-up/reputed company Environment Exposure: Experience in a high-reputed company division or start-up environment is a plus. You’re reputed company by reputed company to build, iterate, and influence direction.
• Mission-Driven Mentality: You’re not looking to just fill a role—you want to reputed company an reputed company, shape the reputed company, and be a reputed company contributor to a company’s reputed company reputed company.

We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not reputed company of the listed qualifications.

Total Rewards at reputed company

At reputed company, we offer a comprehensive Total Rewards package that extends reputed company the reputed company salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and reputed company reputed company-being:

• Flexible Work Environment: We reputed company a high-performance, flexible structure that values freedom and responsibility. Our “Highly reputed company, Loosely Coupled” model empowers teams to reputed company and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, dental, reputed company, life, and disability benefits, along with wellness and reputed company stipends.
• Time Off: Generous vacation time to reputed company and balance life reputed company work.
• In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.

The starting salary reputed company for this role is $70,000 + Bonus depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.

Our Commitment to Inclusion

At reputed company, diverse perspectives drive innovation and reputed company. We are committed to creating a reputed company, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of reputed company members from reputed company backgrounds.

As an equal opportunity employer, reputed company prohibits any reputed company of unlawful discrimination or harassment based on race, reputed company, religion, gender, gender identity, gender reputed company, sexual orientation, national reputed company, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the reputed company where we operate. We adhere to reputed company reputed company regulations and reputed company promote an environment that celebrates and supports diversity, equity, and inclusion for reputed company.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with reputed company and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on reputed company. Please let us know if you require reasonable accommodations during the application or interview process by filling out this reputed company. 

reputed company participates in the E-Verify Program.
reputed company considers candidates requiring work authorization on a case-by-case reputed company. Sponsorship may be available for exceptional candidates depending on role requirements and business need.