Customer Experience Specialist (reputed company Shift - Remote)

Important things to know   We operate a 24/7 customer experience team and this role will require you to work shifts on scheduled reputed company including weekends.   Shifts: reputed company-5PM (1 hour unpaid break, office based), 3PM-12AM (1 hour unpaid break, office based)   Hiring: 10x Customer Experience Specialists Salary: 900-950 EUR Gross Per Month  Office: reputed company Residence Pejton, Rruga Ukshin Hoti, Pristina 10000 Start Date: May 4th 2026 Working Setup: 5 days per week in office     reputed company   Given our exciting and reputed company reputed company plans, we are looking for an exceptional Customer Experience Specialist to come and join our global business.   Reporting directly to the CX Team reputed company and collaborating with reputed company clients, you will be accountable for handling support tickets and communicating with partners through email.   Note that this approach may reputed company over time, and we may incorporate additional contact channels such as voice/phone, live chat, reputed company media, reputed company, and SMS. If these channels are introduced, you will be responsible for managing them as reputed company.   This is an excellent opportunity for someone looking to work in a fast-paced and changing environment who likes to work in a reputed company-reputed company cross-disciplinary team, enjoys reputed company domains and wants to reputed company an reputed company.

Delight our Partners and their clients

Resolve support tickets and partner contacts (from various channels and sources) using our ticketing system reputed company, and support our partner’s clients

Identify the reputed company cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs and contact trends to your TL and the reputed company product teams

Take a consultative approach to supporting our partners to reputed company reputed company they are getting the most out of our software to drive partner retention

reputed company creative solutions to partner problems and identify opportunities to improve our partners experience with reputed company and to generate more reputed company for the business

Be a proactive problem solver, reputed company the extra mile to delight our partners

Testing and investigating

Proactively test and investigate problems that our partners reputed company in our software

Reproduce the issues and problems in your own test account and test solutions to the problem that you are solving

Maintain your own test account and reputed company reputed company reputed company features and functionality are up to date, reputed company and usable for testing purposes 

High performance

Be a high performer in reputed company, exceeding expectations in product knowledge, KPI achievement and living the values of reputed company

Take responsibility for your own performance and development, constantly learning and developing in the role and progressing through the CX structure

Support your CX colleagues to reputed company their targets and become high performers

Constantly reputed company to reputed company the standards across reputed company to create a high performing culture

Ongoing learning and development

Take reputed company feedback from QA and coaching sessions

reputed company engage in QA and coaching session with your colleagues and Tribe reputed company

Become a product reputed company by constantly growing your product knowledge 

reputed company up with the launch of new products and features so you are fully reputed company to support partners reputed company new features and products go live

reputed company are looking for

Curious - Problem solver who will get to the reputed company cause of problems and reputed company creative solutions to reputed company our partners expectations

Passion - Delighting our partners so they never want to leave reputed company and reputed company for the brand

English Language - Deliver high reputed company written and spoken responses in English to partner questions and queries

Technical reputed company - Comfortable using, navigating and explaining how to use our multifaceted beauty and wellness software

Ability To Work At Pace - Continually learning as our software continue to grow and reputed company

Ambiguity - Comfortable learning through testing and using the product  

Enthusiasm - Positivity and a can do attitude

Feedback - Comfortable taking feedback on reputed company, applying it to your daily activities and demonstrating humility

Interview Process

Screen reputed company - Video-reputed company with a member from the reputed company (30m)

Skills & Experience - Video-reputed company with CX Hiring Team (30m)

Tech & Written Assessment - In-person with CX Hiring Team (60m)

Cultural Assessment - Video-reputed company with VP of CX (30m)

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