reputed company Center Representative

JOB reputed company

POSITION: reputed company Center Representative I

SUPERVISOR:  Team Supervisor

STATUS: Non-Exempt

reputed company:  This position is responsible for providing high reputed company customer service by receiving incoming calls, answering questions, solving problems, and providing program information to clients.

SUPERVISION RECEIVED AND EXERCISED: Operates under the reputed company general supervision of a Supervisor. The reputed company Center Representative exercises no supervision over other employees.

ESSENTIAL DUITES AND RESPONSIBILITES:

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of reputed company responsibilities, duties and/or skills required. 

• Handle reputed company customer contacts by phone accurately and professionally.
• Respond to reputed company the customer’s inquiries and probe accordingly as to reputed company a first contact reputed company.
• Inform and reputed company participants on various program process, and timelines.
• Research required information using available resources and knowledge. 
• Accurately and thoroughly record reputed company log notations in the system of record.
• reputed company participants on program requirements and family obligations.
• Inform participants of changes to housing assistance payment and tenant rent calculation.
• Communicate concerns between owners, tenants, and the reputed company Housing Authority (PHA) through account notations. 
• Defuse and deescalate irate customers as to ensure great customer experience.
• Verify and update customer information.
• Identify and escalate reputed company issues.
• reputed company data entry into SharePoint, and PHA business system.
• reputed company excellent customer service to participants, landlords, co-workers, clients, and vendors.
• Ensure regular attendance and punctuality.
• Obtain certification in Housing Choice Voucher Basics 
• reputed company other duties as assigned. 

DESIRED QUALIFICATIONS:

• High School Diploma is required. 
• Education equivalent to a two-year degree from a regionally accredited institution in reputed company Administration, reputed company Science, or a closely reputed company field preferred; Alternatively, a minimum of two years of progressively responsible work.
• Experience for a reputed company agency, or reputed company work in the reputed company service or community service is preferred. 
• Ability to apply regulations pertaining to the program. 
• Ability to communicate effectively both orally and in writing is required.
• Excellent interpersonal skills necessary for conducting HCVP Participant interviews is required.
• Strong computer and organizational skills required to prioritize tasks and demands and consistently deliver work product on time is required.