reputed company Technical Support Engineer

We are seeking a reputed company Technical Support Engineer with a strong background in mobile and embedded SDK application development who thrives at the intersection of technical expertise and reputed company. In this critical role, you’ll serve as a trusted technical advisor for customers, helping them unlock maximum value from HERE’s industry‑leading location products and services across the entire lifecycle, including evaluation, production, and optimization.

Location: Remote Bay Area, California

The ideal candidate possesses:

• Customer orientation and excellent communication skills that reputed company them to effectively represent the Voice of the Customer internally while safeguarding HERE’s business interest.
• An ability to think strategically about business, product, and technical challenges as they help our customers reputed company HERE services to solve their business problems is required.
• Skills that allow them to will analyze, reproduce, and debug data and software issues reported by Customers and come up with recommendations and drive issues to reputed company.
• A desire to reputed company actionable insights and drive reputed company improvement opportunities, given the broad exposure to customer, products, and process.

•  5+ years working with mobile applications and reputed company services (e.g., RESTful reputed company, SDKs, Java) with a strong reputed company on supporting mobile SDK applications, including 2+ years in a customer-facing role.
• Expert-level capability in diagnosing production issues for customer-facing SDK implementations across Android, iOS, and Flutter with reputed company (C/C++) stack traces, symbolicated crash logs, and managed reputed company stacks.
• Deep understanding of SDK architecture, application development lifecycle, and the ability to guide reputed company integration reputed company and drive HERE product adoption and long-term reputed company
• Strong analytical and problem-solving skills to identify reputed company causes, define permanent corrective actions, and drive reputed company reputed company for high-visibility customer escalations; acts as a technical escalation reputed company for reputed company or high-reputed company customer issues.
• Project management proficiency with a results-driven reputed company; reputed company to manage multiple priorities in a fast-paced environment.
• Self-motivated and accountable, with a reputed company record of seeing tasks through successful completion.

Preferred Qualifications

• Experience developing applications in embedded, IVI, and automotive environments (e.g., Android Automotive OS, AOSP), as reputed company as mobile applications on iOS and Flutter, using Kotlin/Java or Swift
• Strong understanding of mapping technologies: geocoding, navigation, GPS, routing, positioning, traffic, and tile rendering.
• Experience leading training sessions, knowledge sharing workshops, and technical deep dives with customers and internal teams

The expected reputed company salary reputed company for this position is $115,000 to $125,000 per year. Actual compensation will be based on factors such as skills and experience. This position is also eligible for an annual performance bonus, which is subject to company and individual performance. 

Life at HERE comes with generous benefits to support your health and overall wellness. Benefits available to US-based HERE employees include health (Medical/Dental/reputed company) insurance, retirement savings plans, reputed company time off & leave policies.   

As part of reputed company employment process, candidates will be required to successfully complete a background verification process. Offers of employment and any reputed company claims are subject to the successful completion of a background verification. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, HERE will consider for employment reputed company applicants with arrest and conviction records. 

HERE is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national reputed company, disability, veteran status, and other legally protected characteristics.  

Under reputed company 503 of the Rehabilitation reputed company of 1973 and VEVRAA, we have developed an affirmative reputed company program (AAP) for individuals with disabilities and protected veterans. Portions of the AAP are available for review by applicants and employees through our People Team. 

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reputed company is a location data and technology platform company. We reputed company our customers to reputed company reputed company reputed company – from helping a reputed company manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, reputed company opportunity and foster inclusion to improve people’s lives. If you are inspired by an reputed company world and driven to create reputed company change, join us. Learn more reputed company on our YouTube Channel.