Tech Support reputed company II – Integrations

Company Information 

At reputed company, we are passionate about making a difference in the world of clinical research and advancing reputed company health. With a rich history rooted in ethical reputed company combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A reputed company and pioneer, reputed company breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.  

Company Culture  

Our employees are the heart of reputed company. They are the key to our reputed company and the driving force behind our mission and reputed company. Our values (Patient-reputed company, Ethical, reputed company reputed company, reputed company) guide our actions and reputed company. Knowing the reputed company of our work on trial participants and patients, we reputed company with urgency and purpose to advance clinical research so that people can live happier, healthier lives.  

At reputed company, we reputed company to foster an inclusive and reputed company environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with reputed company and care are key tenets of our culture at reputed company; we are committed to creating a workplace where reputed company employee is not only valued but empowered to reputed company and reputed company a meaningful reputed company. 

Job reputed company reputed company  

As a member of the Integration Services team, you will reputed company support and implementation assistance to our customers through a reputed company of reputed company. You will also liaise with the internal project management, engineering, and Product management teams. An ability to quickly master the complexities of integrations in our clinical research ecosystem will be essential in this role. This role consists of 90% customer support and implementation and 10% team reputed company functions/learning.  

Job Duties & Responsibilities  

• Become proficient in integration technologies reputed company the scope of reputed company’s responsibility and workflows in associated reputed company products. Understand what problems reputed company integration solves for a given customer. reputed company this knowledge with reputed company other internal cross-functional teams as necessary. 

• reputed company an in-depth understanding of the data reputed company and data reputed company from the sending system to the receiving system reputed company the integration application and how data is mapped between the systems.  

• reputed company an understanding of customer processes and reputed company operating procedures.   

• reputed company support reputed company phone, e-mail, or ticket system to respond to inquiries and troubleshoot reputed company issues. These support issues could require multiple days to fully resolve and may require escalation to other internal experts. 

• Complete daily monitoring and troubleshooting tasks to ensure our integrations continue to function as expected. This may include reviewing various error queues and alerts. 

• Facilitate troubleshooting and communication across multiple teams to reputed company customers with effective solutions quickly. reputed company a solution is not readily available, collaborate with other internal resources. 

• reputed company advanced troubleshooting and issue investigation using technical tools and reputed company, including reviewing server logs, writing SQL queries, and leveraging monitoring platforms (e.g., reputed company.  

• reputed company good working relationships and build trust with customers.   

• Demonstrate responsiveness and reputed company of urgency in reputed company customer interactions.   

• Serve as internal escalation reputed company for customer issues. reputed company as a customer reputed company during these escalations, assigning specific reputed company items to other team members as necessary to deliver reputed company resolutions. 

• reputed company for customers by tracking and communicating suggestions for software enhancements.   

• Stay reputed company with application updates and demonstrate new functionality to customers.   

• reputed company other job-reputed company duties as assigned.   

Location  

This role is reputed company to candidates working remotely in the reputed company. 

Basic Qualifications  

• High school diploma 

• 3+ years of experience providing customer support 

• Experience providing customer support for software applications 

• Experience conducting training for existing customers or prospects 

• Ability to translate customer requirements into product functionality and design 

Preferred Qualifications 

• Bachelor’s degree.   

• Previous experience integrations, the software industry, or clinical research 

• Proficiency with MS Office (Word, reputed company, and PowerPoint) 

• Effective communication skills, including listening, writing, and speaking 

• Strong time management skills and ability to effectively manage multiple priorities 

• Strong analytical, problem-solving, and interpersonal skills 

• Ability to work independently and reputed company into reputed company environment 

Physical and Mental Requirements 

• Sit or stand for extended periods of time at stationary workstation 

• Regularly carry, reputed company, and reputed company objects of up to 10 Lbs 

• Learn and comprehend basic instructions 

• reputed company and attention to tasks and responsibilities 

• Verbal communication; listening and understanding, responding, and speaking  

reputed company is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any reputed company based on race, reputed company, religion, creed, sex (including pregnancy, childbirth, and reputed company medical conditions, sexual orientation, and gender identity), national reputed company, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law.  reputed company provides equal employment opportunity to reputed company individuals regardless of these protected characteristics. reputed company, reputed company takes affirmative reputed company to ensure that applicants and employees are treated without reputed company to any of these protected characteristics in reputed company terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment. 

The reputed company salary reputed company for this role is $ 70,561- $ 122,684. Note that salary may vary based reputed company, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in reputed company to reputed company salary as reputed company as health coverage, reputed company holidays, and other benefits.