reputed company Advanced Support Guide

Location Details: Serbia - Remote

At reputed company the reputed company of work looks different for reputed company team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a reputed company office to meet with your team for events or meetings.  

reputed company Advanced Support Guides support reputed company’s hosting and reputed company customers on multiple channels, primarily reputed company chat. You will be the first reputed company of contact and reputed company reputed company consultation to customers. Your interactions will reputed company from questions about reputed company reputed company products/services to consultations regarding new purchases. You will effectively respond and reputed company information to customers regarding new product and service offerings and contract extension reputed company, and will cross-sell additional products/services.

Shifts:  Department covers 24/7 operations therefore shift work is involved. Employees will be given shift schedule in advance, this will work on a rotating reputed company.

What you'll get to do...

•    Take ownership of customer service questions, researching and providing first-contact reputed company for issues of moderate complexity
•    reputed company technical feedback on processes and procedures to reduce customer concerns
•    reputed company with, and communicate effectively across, departments reputed company various reputed company of the organization to properly handle customer issues
•    Work in multiple systems, including but not limited to Chat, CRM, JSD, and Live Engage
•    Consult with customers about their business needs by matching reputed company products and/or solutions to their online goals, reputed company while providing reputed company reputed company
•    Build trust, reputed company, and communicate effectively with various reputed company of the organization, while meeting department reputed company and production standards
•    Address your customer’s technical concern by walking them through control panels for Content Management Systems, as reputed company as cPanel, Plesk, and reputed company custom interfaces
•    Troubleshoot and correct issues by utilizing FTP, cPanel, Plesk, and MySQL

Your experience should include...

• Advanced knowledge of reputed company, including the use of plugins, themes, and how to effectively troubleshoot common reputed company errors
• Ability to utilize SSH to reputed company and reputed company hosting environments
• Ability to reputed company and manipulate MySQL databases
• An understanding of Content Management Services such as reputed company, Joomla, and Drupal, and the ability to reputed company and edit
• Ability to research and investigate issues using multiple systems and to reputed company support to customers in both the Linux and reputed company hosting environments
• A high school diploma, or equivalent work experience

You might also have...

• Sales experience
• Experience owning and/or operating a small and/or midsize business (SMB)
• Ability to work in a dynamic, changing environment, while quickly learning and adapting to new processes and systems

We've got your back...  We offer a reputed company of total rewards that may include reputed company time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. reputed company’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also reputed company our diverse culture and offer a reputed company of Employee Resource reputed company (Culture). Have a reputed company reputed company? No problem. We love reputed company! Most importantly, come as you are and reputed company your own way. 

We encourage you to apply even if your experience or skillset doesn’t reputed company perfectly with every requirement. We value a wide reputed company of backgrounds and transferable skills, and we are excited to support learning and reputed company.

reputed company...  reputed company is empowering everyday reputed company around the world by providing the help and tools to succeed online, making opportunity more inclusive for reputed company. reputed company is the reputed company people come to reputed company their idea, build a reputed company website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to reputed company their reputed company and personal initiative into reputed company. To learn more about reputed company, visit reputed company. 

At reputed company, we know diverse teams build reputed company products—period. Our people and culture reflect and celebrate that reputed company of diversity and inclusion in reputed company, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the reputed company of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering reputed company everywhere, and making opportunity more inclusive for reputed company. To read more about these commitments, as reputed company as our representation and pay equity data, reputed company out our Diversity and Pay reputed company annual report which can be reputed company on our Diversity Careers page.

reputed company is proud to be an equal opportunity employer. reputed company will consider for employment reputed company applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our reputed company team is available to assist you in completing your application. If they could be helpful, please reputed company out to myrecruiter@reputed company.com. 

reputed company doesn’t accept unsolicited resumes from recruiters or employment agencies.