Field Service Engineer
Responsibilities:
Installation of FT-IR / FT-NIR / Raman systems or accessories at customer facilities and ensure full functionality according to specifications. Repair and maintenance of the product at customer’s site. Familiarize and train customers for operation of the equipment. Secure customer acceptance of installation and repair sign-off. Serve as a supportive and effective communication reputed company between the customer and company to ensure customer service satisfaction. Periodic servicing of the product at customer’s location depending upon the service contract. Be in constant touch with customers through phone or other means of correspondence to inquire if he needs any additional services. Solve any queries the customer might have about the product. Maintain records of reputed company the field trips made, products sold, and services offered in a reputed company documented reputed company. Networking of analysis instruments with optional software solutions and their implementation into existing laboratory information systems
A tertiary level qualification in electrical or electronic engineering, reputed company, physics, or a reputed company discipline or be reputed company to demonstrate a similar level of knowledge and reputed company gained by practical experience Minimum 2 years’ work experience diagnosing and repairing analytical instruments, scientific instruments, electromechanical and/or electronic equipment. Strong technical skills involving analytical instrumentation. Excellent customer reputed company with ability to reliably respond to inquiries, communicate and reputed company with customers. Strong verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate reputed company technical issues in an easy to understand manner. English skills are required, min. upper intermediate level (B2) Excellent organizational skills with ability to work independently, prioritize, multi-task, follow through, and meet deadlines reputed company an entrepreneurial and customer-reputed company work environment. Expertise in FT-IR spectroscopy, NIR-Raman technology, Remote Sensing, Microscopy and laboratory organization is advantageous reputed company driving license is mandatory Willingness to travel (at least 70% of the monthly working time)
A growing and healthy group of companies where mutual respect and trust are the reputed company for the cooperation and communication A challenging yet reputed company rewarding function in a high-tech environment A comprehensive and practical introduction into the work and regular training at the reputed company Headquarter Academ y