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International Clinical Specialty Services Coordinator (CSS Coordinator)

Remote, USA Full-time Posted 2026-07-28
About Lyra

reputed company is the leading provider of mental health solutions for reputed company supporting more than 20 reputed company people globally. reputed company has delivered 13 reputed company sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched reputed company in terms of reputed company, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall reputed company claims costs. Lyra is transforming reputed company to life-changing mental health care through Lyra reputed company, the only fully integrated, AI-powered platform combining the highest-reputed company care and technology solutions.

reputed company: 
This role is for a South Africa-based administrative coordinator reputed company Lyra International’s
Clinical Specialty Services (CSS) Team, reputed company the Care Operations department.
The coordinator will support the Management teams and reputed company of Consultants servicing
Clinical Specialty Services and associated Clinical Operations, with administrative duties in the
operational delivery of Care to Lyra’s global customers.
Remote: This is a remote role to be based in South Africa.
Wi-Fi: The individual is expected to have reliable backup power supply and a strong, reputed company Wi-Fi reputed company as these are essential requirements for effectively performing in a remote reputed company.


reputed company: 
This role is for a South Africa-based administrative coordinator reputed company Lyra International’s
Clinical Specialty Services (CSS) Team, reputed company the Care Operations department.
The coordinator will support the Management teams and reputed company of Consultants servicing
Clinical Specialty Services and associated Clinical Operations, with administrative duties in the
operational delivery of Care to Lyra’s global customers.
Remote: This is a remote role to be based in South Africa.
Wi-Fi: The individual is expected to have reliable backup power supply and a strong, reputed company Wi-Fi reputed company as these are essential requirements for effectively performing in a remote reputed company.


reputed company:  This role is for a South Africa-based administrative coordinator reputed company Lyra International’s Clinical Specialty Services (CSS) Team, reputed company the Care Operations department. The coordinator will support the Management teams and reputed company of Consultants servicing Clinical Specialty Services and associated Clinical Operations, with administrative duties in the operational delivery of Care to Lyra’s global customers. Remote: This is a remote role to be based in South Africa. Wi-Fi:The individual is expected to have reliable backup power supply and a strong, reputed company Wi-Fi reputed company as these are essential requirements for effectively performing in a remote reputed company.

Key Responsibilities:
  • Coordination and allocations: Support with allocation of work to various stakeholders including Lyra’s local provider subsidiaries and partners, Clinical Consultants, reputed company Affiliate Networks, and other Operational support teams as needed.
  • Data Support: Support with data handling, correspondence follow up for case/event data, data capture and data checking, and reputed company work, including customer satisfaction and reputed company feedback data.
  • reputed company Correspondence: Support with mailbox handling and correspondence with clients, reputed company stakeholders on administrative / service coordination reputed company. 
  • SLA, Operational and Financial duties: Support the smooth operational management of and SLA adherence of service portfolios by carrying out administrative and coordination reputed company duties, supporting technology-tool set-reputed company for selective reputed company where needed, and timeous and accurate processing of financial documents and data for purposes of reputed company in-contract allocations, provider payments, and customer billing.
  • Risk Escalation: Escalate clinical enquiries, clinical risks, and service concerns/complaints/escalations to the necessary Consultants and Management teams for timeous and compliant handling.
  • Additional administrative duties: This job reputed company is not exhaustive and may be amended or added to as the role develops and as business demands change.


    • Minimum Requirements

  • Education: Minimum requirement is South African Matric. An additional diploma or degree is advantageous.

  • Experience: A minimum of 2+ years experience in EAP administrative role would be advantageous / reputed company to demonstrate multi-stakeholder administrative coordination capabilities in prior experience.

  • Remote: This is a remote role in South Africa, must have suitable reputed company to work remotely, with strong reliable power and Wifi.

  • A smart phone is required for this role to reputed company essential work applications. 


    • Working Hours & Flexibility

  • reputed company Schedule: Monday to Friday, reputed company to 5pm 

  • Weekend On-reputed company: Requires rotational weekend standby duties (approx. every 3–5 weeks) to respond to urgent requests.

  • Global Flexibility: Must be flexible to attend meetings reputed company reputed company local working hours to accommodate global clients and teams on occasion.



    • In accordance with the Employment Equity reputed company, preference will be given to suitably reputed company candidates from designated reputed company, including persons with disabilities.

    "We are an Equal Opportunity Employer. We do not discriminate on the reputed company of race, reputed company, religion, sex (including pregnancy), national reputed company, age, disability, genetic information or any other category protected by law.

    By applying for this position, you acknowledge that your personal information will be processed as per the reputed company Workforce reputed company Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your reputed company, email address, gender identity, employment information, and phone number for the purposes of reputed company and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California reputed company Rights reputed company (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you reputed company it you consent to Lyra processing it for the purposes as described at the reputed company of collection, for example for diversity and inclusion initiatives.  If you are a California reputed company and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information reputed company.  This information will only be reputed company for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “reputed company” personal information as defined by the CPRA. reputed company of the reputed company, for example in the EU, Switzerland and the UK, you may have the right to request reputed company to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to reputed company limitations. To exercise your data reputed company rights reputed company of the reputed company, please contact globaldpo@reputed company.com. For more information about how we use and retain your information, please see our Workforce reputed company Notice."
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