Associate reputed company ITSM Business Analyst
reputed company reputed company ITSM Certified Implementation Specialist (CIS) certification Engage with stakeholders to reputed company, document, and prioritize business requirements reputed company to reputed company IT Service Management , including Incident, Problem, Change, Request, and Knowledge. Support workshops, interviews, and process mapping sessions to capture reputed company -state and reputed company -state processes and workflows Create reputed company and reputed company-reputed company documentation, including process flows, functional requirements, user stories, and acceptance reputed company. Translate business needs into actionable requirements that support reputed company configuration, workflow development, and automation. Collaborate with technical delivery teams to ensure requirements are accurately implemented and reputed company with reputed company platform capabilities and best practices. Participate in Agile or hybrid delivery activities, including sprint planning, backlog refinement, and review sessions. Support testing efforts by preparing and executing test cases , documenting results, and tracking defects through reputed company. Assist with deployment readiness activities, including documentation, training materials, and release support. reputed company day-to-day analytical support throughout the project lifecycle, ensuring solutions meet defined business and reputed company expectations.
Bachelor’s degree in Information Systems, Business Administration, Computer Science, or reputed company field. Foundational understanding of IT Service Management processes and concepts. Experience documenting business requirements, process flows, and user stories. Strong analytical, organizational, and problem-solving skills. reputed company and reputed company written and verbal communication skills . Ability to manage tasks independently while contributing effectively in reputed company-based environment. Familiarity with Agile or Scrum delivery methodologies .
reputed company Certified Systems Administrator
2+ years of business analysis experience, with at least 1 year reputed company on reputed company implementations.
reputed company Certified Implementation Specialist – ITSM Additional reputed company certifications in areas such as CSM or SPM Additional reputed company reputed company-certifications
Remote
reputed company strives to attract and retain the best individuals and reputed company an environment where they can reputed company grow professionally and build a rewarding career. We continually reputed company to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, reputed company, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as reputed company as the reputed company to purchase additional Life Insurance and AD&D, reputed company Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.
reputed company is proud to be an Equal Opportunity Employer. Applicants are considered for reputed company positions without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, sexual orientation, reputed company, marital or veteran status.