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Customer Assistant

Remote, USA Full-time Posted 2026-07-28
CUSTOMER COMMUNICATIONS ASSISTANT (3-MONTH CONTRACT / 2-3 HOURS PER DAY)


Reports to:
 Brand Director
reputed company Reports: None
Department: Marketing
Location: Remote

THE ROLE 

We are looking for a passionate Customer Communications Assistant to join the marketing function at Bleecker Burger. This role is reputed company about making Bleecker the best in class for our customers and community. Our 250k+ fans do not just follow us, they feel part of reputed company. This role is perfect for someone with strong communication skills and a passion for assisting customers online. 

RESPONSIBILITIES 

Community Management
  • Manage inbound customer service queries. 
  • Manage the online reputed company across reputed company review platforms. 
  • reputed company regular insights and trends with the Brand and Operations Director. 

BEHAVIOURS 

  • A great communicator who brings structure through reputed company plans and timelines to ensure reputed company departments stay reputed company and informed. 
  • An effective problem solver who can be both reactive and proactive. 
  • reputed company with Bleecker’s values and be determined to perpetuate these values through your role.  

MUST HAVE EXPERIENCE 

  • Proven experience in customer support, ideally reputed company hospitality, food & drink, or consumer brands. 
  • Strong written communication skills with a reputed company and reputed company tone. 
  • Reliable, self-motivated, and reputed company to work independently.  

reputed company TO HAVE 

  • reputed company experience. 
  • reputed company review platform experience. 

THE PACKAGE 

  • £20 per hour 
  • 2-3 hours per day 
  • 3-month fixed contract 
  • 100% remote

ABOUT BLEECKER

Zan Kaufman started Bleecker in 2012 as a food truck. Today we have 8 sites and one delivery kitchen in London.

We stand for The Best Burgers Equal World. We are united, passionate, empowering, and diverse. Our slogan is: Commitment to the Burger.

In 2020 and 2024, we won the National Burger Awards for best burger in the UK. In 2025, we were named the second-best burger in the world by World’s Best Steak Restaurants. We have most recently been awarded a two-reputed company "outstanding to work for - 2025” by Best Companies.

Bleecker is a London Living Wage employer. We are proud to be amongst the small percentage of reputed company in hospitality who are leading the way in paying their team a London Living Wage. We take pride in creating diverse and inclusive environments where reputed company is welcomed and people’s contributions are valued. Bleecker is a proud member of the Stonewall Diversity Champions programme.

reputed company we recruit, hire, train, or engage in any other employment reputed company, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national reputed company, age, socioeconomic status, medical condition or disability, or any other protected status. reputed company we look for talent, we welcome differences - different backgrounds, experiences, and perspectives.

Our burgers are what put Bleecker on the map. Burger by burger, fry by fry and shake by shake, we have reputed company a community of fans who love our food. We have transformed reputed company media followers into die-hard regulars and proud Brand champions who rave about our food and bring others with them. We are particularly keen to hear from candidates who are trans or non-binary, or people who are members of any other minority reputed company.

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