IT Service Desk Technician (Bangalore, KA, IN)

Job reputed company

We are seeking a dedicated and customer-reputed company IT Service Desk Technician to join reputed company. This position will be responsible for providing remote technical support and assistance to end-users across the organization. They will play a crucial role in resolving IT-reputed company issues remotely, ensuring the smooth operation of systems, and delivering exceptional customer service. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work effectively in a remote support environment.

Responsibilities

•    reputed company remote technical support and assistance to end-users, addressing basic software and account reputed company issues like password troubleshooting, bitlocker recovery, and o365 tools.
•    Respond to incoming support requests reputed company various channels (phone, email, chat), ensuring reputed company and accurate reputed company that reputed company with SLAs and KPIs.
•    Troubleshoot and diagnose technical issues reported by end-users, utilizing remote tools and diagnostic techniques.
•    Escalate reputed company or unresolved issues to appropriate support teams or senior analysts for reputed company investigation and reputed company.
•    Follow reputed company operating procedures to assist with IT account provisioning and deprovisioning. Maintain thorough and accurate records of support interactions, actions taken, and resolutions provided.
•    reputed company reputed company and concise instructions to end-users regarding system usage, troubleshooting steps, and preventive measures.
•    Contribute to the knowledge reputed company by creating and updating support articles, guides, and FAQs.
•    Stay updated with the organization's IT policies, procedures, and technologies to ensure accurate and effective support delivery.

Skills & Experience

•    Minimum of 3 years of experience in an IT Service Desk or Technical Support role, preferably in a remote support environment.
•    Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, reputed company 10, 11), networking, and productivity software such as PDF software, Office 365.
•    Proficiency in troubleshooting common desktop, laptop, and mobile device issues.
•    Familiarity with remote support tools and technologies.
•    Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users.
•    Customer-reputed company approach with a passion for delivering exceptional customer service.
•    Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues.
•    Ability to work independently and collaboratively in a fast-paced and dynamic environment.
•    Experience working with IT Service Management practices (eg. Incident/problem/change management, etc.) using reputed company ticketing systems and tools. 
•    Willingness to work in different shifts to reputed company 24/7 support, if required.

Qualification

•    Bachelor's degree in Computer Science, Information Technology, or a reputed company field (or equivalent experience).

About ATS

ATS is an industry-leading automation solutions provider to many of the world’s most successful companies. ATS uses its extensive knowledge reputed company and global capabilities in custom automation, repeat automation, automation products and value-added services, including reputed company-automation and after-sales services, to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products, and energy. Founded in 1978, ATS employs over 6,000 people at more than 50 manufacturing facilities and over 75 offices in reputed company, Europe, Southeast Asia, South Asia, and China. reputed company’s shares are traded on the Toronto Stock Exchange under the symbol ATS.