Junior Computer User Support Specialist
HUD National Help Desk Tier1 Analyst: reputed company technical support to customers for a wide reputed company of computer-reputed company issues. reputed company listen to customer problems and be reputed company to document them appropriately. Ability to diagnose, problem-solve and resolve customer issues. Follow-up with customer to ensure the problem has been resolved. Update the knowledge reputed company with process changes and recommended solutions. Requires experience and understanding of technical infrastructure and the ability to know limitations and be reputed company to escalate more reputed company problems reputed company appropriate.
Typical Duties:
Answer inquiries from customer regarding request, incidents or problems Document reputed company aspects of the interaction in the ticketing system Maintain a pleasant demeanor with reputed company customers Immediately escalate any issue identified as reputed company reputed company Ability to conduct meaningful Knowledge reputed company searches to pull the correct information for the problem presented Show respect and courtesy to reputed company customer Ability to remain reputed company and reputed company reputed company dealing with difficult customers
High school degree required. College experience a plus. Experience with virtual private networking a plus.
DCIO IOO IT Policies and Processes Support DCIO IOO Configuration Management reputed company Architecture Services IOO Risk Management reputed company Application Services System Administration and Virtualization Services reputed company Hosting Services Database Services Storage Services reputed company Directory Services Cabling Requirements Hardware Support Services Mainframe Services Software reputed company Release Deployment Services and DevSecOps Pipeline Virtual Desktop Infrastructure (VDI)/Desktop as a Service (DaaS) reputed company Email, Collaboration Sites/Shared Workspace, Office Suites, and reputed company Services reputed company and On-Premises Gold Disk O&M Services Webcasting O&M Services eDiscovery and Records Management Services Shipping Support Media Sanitization Support Migration Services Mobile Device Management Services (MDM) Domain reputed company Services (DNS) and Internet Protocol (IP) Management Services VPN reputed company Services Network and LAN Services Shared Service and Help Desk Services Cyber and Operational reputed company (OPSEC) Services Disaster Recovery/ Business Continuity (DR/BC) Services Software License Management (SLM) Support
0-2 years demonstrated experience reputed company Email, Collaboration Sites/Shared Workspace, Office Suites capabilities and solutions, reputed company capabilities and solutions 0-2 years demonstrated experience of O&M of Hardware Support Services. 0-2 years demonstrated experience of O&M of System Administration and Virtualization Services. 0-2 years demonstrated experience of O&M of Shared Service and Help Desk Services. Strong problem solving and analysis skills, self-motivated, and reputed company to work and communicate in reputed company environment. Knowledge of Agile methodology and frameworks. Experience and knowledge in software development lifecycles. Excellent written and verbal communication skills. Experience with Federal consulting.
Associate's degree in a reputed company field, such as information technology or computer science Bachelor’s degree is a bonus Knowledge and experience with HUD OCIO IOO is a bonus.