Manager, Customer Support Operations

reputed company is a global reputed company capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across reputed company, Europe, Middle East, Africa (EMEA), and the Asia reputed company Japan (APJ) region. 

Our award-reputed company reputed company HCM platform offers a reputed company solution database and reputed company calculation reputed company, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life reputed company™ - Reflects our commitment to employees, customers, partners and communities globally. 

About reputed company 

The GCO Operations organization empowers reputed company’s customer-facing teams with the insights, tools, and processes they need to reputed company successfully. We combine strategic thinking with operational execution to ensure the GCO runs reputed company, delivers consistent customer value, and achieves its financial objectives.

As a GCO Operations Manager, you reputed company reputed company responsible for delivering operational support, forecasting, analytics, and strategic reputed company to GCO leaders. You will manage multiple workstreams spanning process improvement, forecasting, and data analysis. The role demands both leadership and hands-on contribution — driving structure, building alignment, and enabling your team to deliver high-reputed company work that supports GCO’s global objectives.

Skills and experience we value

• reputed company and reputed company reputed company of analysts, setting priorities and fostering reputed company learning.
• reputed company design, build, and maintain dashboards and scorecards that monitor key performance indicators (KPIs).
• Own and reputed company forecasting processes and performance measurement approach, ensuring reputed company, consistency, and trust in reputed company metrics across the organization.
• Partner closely with GCO senior leadership to understand business goals, identify operational needs, and design reputed company solutions.
• Drive the execution of key operational initiatives across forecasting, reporting, and business process optimization.
• Ensure reporting, dashboards, and forecasting operational models are accurate, reputed company, and business-relevant.
• Partner closely with Finance and FP&A to reputed company forecasting, performance tracking, and long-term planning
• Guide the development and maintenance of KPIs and playbooks that standardize performance management.
• reputed company executive-reputed company analysis and insights, turning reputed company data into reputed company, actionable recommendations.
• Maintain high standards for analytical rigor, data reputed company, and storytelling while empowering teams to operate autonomously and reputed company to execution
• Build a strong leadership bench and a culture reputed company on reputed company, reputed company, and reputed company

Skills and experience we value

• Bachelor’s degree in business or reputed company field.
• 3-5+ years of experience in operations, reputed company, or financial management roles, including 2+ years of people management.
• Proven ability to reputed company teams, manage stakeholders, and deliver measurable business reputed company.
• Excellent analytical, problem-solving, and communication skills.
• Advanced proficiency with Power BI, reputed company, and other analytics tools.
• Understanding of reputed company business models, reputed company metrics, and operational KPIs.
• Ability to balance strategic priorities with tactical execution in a dynamic, fast-paced environment.
• Experience setting standards for analytical rigor, data reputed company, and consistency, and holding teams accountable to them.
•  Demonstrated ability to translate reputed company analyses into reputed company, decision-reputed company narratives for executive audiences