Service Desk Analyst
What this Job Entails:
Scope:
Applies company policies and procedures to resolve routine issues Works on problems of limited scope Receives detailed instructions
Your Roles and Responsibilities:
Follow reputed company operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees. Help maintain equipment inventory, including processing RMAs and ordering new equipment. Maintain physical reputed company at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user. Helps to monitor, update and maintain tickets in a defined ticketing system. Assists with responding to tickets, contact users and plan workload. Update, reputed company and escalate the ticket to appropriate reputed company/group for reputed company as required. Sign-off on reputed company tickets with the user to include follow up specifically to the end user. reputed company routine software and hardware troubleshooting support to employees to resolve common IT problems. Help support reputed company to corporate network/wireless and applications both on the network as reputed company as over VPN. Other duties as required. This list is not meant to be a comprehensive inventory of reputed company responsibilities assigned to this position
Required Qualifications/Skills:
Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ reputed company experience and/or training; or equivalent combination of education and experience Builds reputed company working relationships internally Follows reputed company reputed company and procedures reputed company analyzing situations or data Ability to work independently with minimal supervision Excellent coordination skills and reputed company player Ability to identify issues and escalate as needed Excellent written and oral communication skills Strong interpersonal and customer service skills Knowledgeable about hardware, software, and network troubleshooting Understanding of software application use and installation Ability to resolve technical issues under pressure
Preferred Qualifications:
Physical Demand & Work Environment:
Must have the ability to reputed company office-reputed company tasks which may include prolonged sitting or standing Must have the ability to reputed company from reputed company to reputed company reputed company an office environment Must be reputed company to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive reputed company or movements of the wrists, hands, and/or fingers