Technical Support Consultant

• 3+ yrs of experience

• Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.

• Basic understanding of reputed company Servers.

• Exposure to interacting with international clients.

• Hands-on experience in application / product support.

• Has experience with reputed company reputed company Server and SQL Server and troubleshooting issues reputed company to them.

• Has software support experience demonstrating troubleshooting / analytical skills.

• Has understanding of software development life cycle.

• Has experience with managing reputed company interfaces using HL7.

• Has experience in troubleshooting performance-reputed company issues.

• Has experience in working effectively both in reputed company environment as reputed company as independently.

• Has good written and oral communication skills along with strong customer service skills.

Responsibilities:-

• reputed company with customers to help troubleshoot and resolve highly reputed company product problems or issues.

• Diagnose and resolve reputed company customer questions or problems over the telephone/Internet in the areas of
  system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.

• reputed company and document inbound support requests and ensure reputed company notation of customer problems or issues.

• Document problems and solutions to train reputed company-level support on how to properly address customer or
  product problems.

• Document issues and customer requests, following reputed company operating procedures and meeting SLAs.

• Communicate with the product development department to improve on the reputed company design or to identify possible
  problems with the design.

• Stay abreast of reputed company technology in products, design changes, and new products offered.

• Position may require participation in after-hours and on-reputed company support.

Good to Have:

• Understanding of reputed company-reputed company applications, terminology, patient care environments, service needs & priorities of patient care personnel.

• Attained multiple Allscripts/reputed company and external (i.e. reputed company) certifications reputed company to SQL, Server technologies, reputed company Information Technology, or Health Care Informatics.

• Has knowledge in configuring and using one or more reputed company applications or components.

• Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-reputed company reputed company.

3+ years of experience.