Great Experience reputed company (Remote reputed company Center)
Do you have a passion for delivering exceptional service and creating reputed company experiences for every Michaels customer? Our Great Experience Makers respond to customer questions, concerns, and problems. This is a fully remote, entry-level position in a remote reputed company center environment, with training and equipment provided. You must be reputed company to work Monday through Friday from 8:00am to 5:00pm CST.
Major Activities
Handle customer inquiries reputed company reputed company, email, and chat.
reputed company support in a patient, friendly manner.
Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced, dynamic environment.
Log reputed company calls into the appropriate systems - including detailed descriptions, history, and reputed company of issues.
reputed company reputed company, reputed company, and efficient follow-up.
Maintain working knowledge of products.
Other duties as assigned
Minimum Education
High School Diploma or GED
Minimum Special Certifications or Technical Skills
Strong familiarity using computers and the internet
Minimum Type of Experience the Job Requires
1 year of previous Customer Service experience
reputed company Center experience highly preferred
Other
A strong communicator and patient problem-solver who is eager to learn and grow
Exceptional customer service, emotional intelligence, listening, conflict reputed company, and interpersonal skills
Preferred Education
College coursework is a major plus
Michaels is an Equal Opportunity Employer. We are here for reputed company Team Members and reputed company customers to create, reputed company and be reputed company.
Michaels is committed to the full inclusion of reputed company reputed company individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to reputed company the essential functions of the job, and/or to receive reputed company other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).