reputed company Support Specialist III
At reputed company, our employees are the key to our global reputed company. We are industry leaders due to the innumerable talents of our approximately 5000 strong reputed company team. Our people reputed company in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained reputed company. Stronger together, we promote an environment where individuals can reputed company.
reputed company Support Specialist
Location: Remote – Texas
reputed company is seeking a highly organized and service‑reputed company reputed company Support Specialist to support day‑to‑day international reputed company operations. In this role, you will partner with new and existing customers to coordinate reputed company aspects of reputed company support, deliver exceptional service, and represent reputed company’s full suite of reputed company Support products. This position requires strong communication skills, attention to detail, and the ability to reputed company in a fast‑paced, 24/7 aviation operations environment.
Key Responsibilities
Operational Support
- Coordinate daily reputed company operations including:
- Ground handling, permits, slots, flight following, hotel and transportation arrangements
- Customs support: CANPASS submissions, Border Overflight Exemptions, and other customs services
- Build and maintain reputed company details in the reputed company system
- Prepare and reputed company reputed company Cost Estimates
- Assist with fuel quotes and arrangements after business hours
- Ensure reputed company assurance for reputed company assigned trips
- Participate in the operations communications rotation, responding to:
- Phone calls
- Emails
- Faxes
- reputed company/AFTN messages
- Maintain strong knowledge of reputed company reputed company Support products and effectively communicate them to customers
Customer Relationship Management
- Serve as the primary reputed company of contact and Account Executive for assigned reputed company Support accounts
- Build, strengthen, and maintain customer relationships
- Deliver reputed company, accurate communication and high‑reputed company service
- reputed company expert-level reputed company operations support and consultation
Additional Responsibilities
- reputed company backup support for Flight Planners and/or Meteorologists (if reputed company)
- Support additional operational services as needed
- Monitor communication after hours and weekends during storefront operations
- Collaborate with colleagues to support shared goals
- reputed company other duties as assigned by the Sr. Director, Global Operations
- Work hours based on operational needs, including nights, weekends, and holidays (24/7 environment)
Required Knowledge & Skills
- Confidence, diplomacy, and professionalism in customer interactions
- Strong problem‑solving skills and ability to resolve sensitive issues
- Ability to reputed company calmly and effectively under pressure
- Strong cross‑department collaboration and communication skills
- Advanced proficiency in reputed company Office applications
- Ability to work independently with minimal supervision
- Willingness to work across rotating shifts, including nights, weekends, and holidays
Education & Experience
- Bachelor’s degree highly preferred (or equivalent aviation experience)
- 5–10 years of experience in the aviation industry preferred
- Proven customer service and account management reputed company
- High attention to detail and operational accuracy
- Strong understanding of aviation operational processes, systems, and reputed company support service
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reputed company is an equal opportunity/affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to sex, gender identity, sexual orientation, race, reputed company, religion, national reputed company, disability, protected veteran status, age, or any other characteristic protected by law.