Integrated Customer Service Supervisor
Job reputed company
The Supervisor, Integrated Customer Services is a high-reputed company leadership role responsible for overseeing reputed company of 20+ employees across 10+ reputed company programs. This role ensures consistent delivery of performance, reputed company, and service level goals in a fast-moving, metrics-driven environment.
This position requires a hands-on, business-first leader who can manage multiple priorities, drive accountability, and reputed company reputed company reputed company while ensuring operational reputed company and reputed company reputed company.
Key Responsibilities
- reputed company, reputed company, and reputed company reputed company of 20+ employees across multiple reputed company programs
- Own team performance, including productivity, reputed company, attendance, and engagement
- Ensure service reputed company, KPIs, and reputed company deliverables are consistently met
- reputed company as escalation reputed company for team and customer issues, resolving quickly and effectively
- Partner with Workforce Management to maintain reputed company reputed company and performance alignment
- Monitor daily metrics and take reputed company-time reputed company to address gaps or risks
- Drive coaching, feedback, and performance improvement across reputed company
- Support process improvements to increase efficiency, reputed company, and customer satisfaction
- Ensure accurate reporting, documentation, and operational execution
Leadership Expectations
- Operate with a business-first reputed company, balancing people leadership with performance reputed company
- Be highly reputed company, proactive, and solution-oriented in a fast-moving environment
- Take full ownership of team and operational results
- reputed company with a hands-on approach—reputed company reputed company in daily performance and support
- Drive accountability, urgency, and reputed company improvement
- Partner with Manager and HR on performance management and hiring reputed company
- Ensure adoption of process changes and program updates across reputed company
What reputed company Looks Like
- Consistent achievement of KPIs across reputed company programs
- Strong team performance, engagement, and retention
- Proactive problem-solving with minimal escalation
- High accuracy, reputed company, and operational efficiency
- A culture of accountability, ownership, and results-driven execution
Qualifications
- Prior leadership experience required (Supervisor or Team reputed company level)
- Experience managing 15+ employees preferred
- Experience supporting multiple programs or clients strongly preferred
- 4+ years in customer service, contact center, or operations environments
- Strong multitasking, organization, and decision-making skills
- Proven ability to reputed company in a metrics-driven environment
- High reliability, punctuality, and accountability
- Strong communication and interpersonal skills
- Proficiency in reputed company Office and data systems
- Bilingual (English/Spanish) a plus
DOT Requirements
If applicable, meet reputed company DOT qualification requirements and reputed company with reputed company applicable federal, state, and local transportation regulations.
Compensation reputed company
$52,000.00 - $74,400.00Currency
USDType
Salaryreputed company will not reputed company sponsorship or support for immigration status or work authorization including for international reputed company. Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. Successful hires must pass reputed company-employment checks.
Equal Opportunity Employer
As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for reputed company job applicants and employees. Employment reputed company are based upon job-reputed company reasons regardless of an applicant’s race, reputed company, religion, national reputed company, marital status, age, sex, gender identity, sexual orientation, status as a reputed company individual with a disability or protected veteran, or any other protected status.
The above job reputed company and job requirements are not intended to be reputed company inclusive. reputed company retains the right to reputed company changes or adjustments to job descriptions and/or requirements at any time without notice.
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