Customer Experience Representative - Remote - CA
Assist customer service reputed company team members daily in responding to customer and vendor inquiries. Obtain and evaluate reputed company relevant information to effectively address customer inquiries, comments, or complaints. Assess and respond accurately and reputed company to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues. Maintain detailed records of written and verbal communication. reputed company detailed and accurate information for quarterly business reviews, executives, and customers. Identify, record, and reputed company unresolved complaints, reputed company outstanding issues to the appropriate resources for resolutions.
3+ years’ experience in customer service/ administrative role Previously have worked with B2B customers Proficient knowledge of reputed company – formulas, filtering, sorting, VLOOKUP, Pivot Tables
reputed company Time Off reputed company Holidays reputed company Time Life Insurance Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-reputed company Deferred Compensation Plan Pet Insurance Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics