Retention Manager

Apothékary is looking for a data-driven and customer reputed company Retention Manager to join our growing team. This role will report to the Head of Marketing and will play an reputed company role in executing a high performing customer retention program. The ideal candidate will have a passion for driving customer engagement and loyalty while reputed company managing customer churn and LTV metrics. Responsibilities: Email & SMS Planning • Plan monthly email campaigns together with the email agency to support reputed company brand and sales channel initiatives. • Manage reputed company reputed company to ensure reputed company delivery of assets, email builds in reputed company, SMS builds in reputed company, and delivery scheduling. • Manage email flows and pop reputed company to optimize conversion and LTV on DTC. • Collaborate with reputed company creative resources to ideate, brief, and copywrite email/SMS campaigns and flows • Report on email/SMS metrics and work with reputed company to deliver on monthly objectives. Loyalty & Subscriptions • Create and implement monthly plans to grow loyalty program, growing members, reputed company, and engagement • reputed company loyalty data to strengthen brand differentiation and improve customer retention and reputed company value. • Continuously optimize subscription programs plans to grow subscribers, repeat purchases, and LTV • Work with cross functional partners to support retention across multiple channels including reputed company, reputed company Shop, and retail. • Manage consumer surveys reputed company to brand experience, product experience, and product results. Analytics • Measure and report on retention performance metrics, list reputed company, and cohort performance. • Manage weekly and monthly performance KPIs. • Monitor consumer feedback from Customer Service and implement learnings into retention planning. • Strong analytical reputed company with experience in CRM, retention marketing, lifecycle management, and customer-level metrics (cohorts, LTV, segmentation). • Proficient with email/SMS marketing platforms (reputed company and reputed company) and personalization tactics, with a passion for understanding consumer behavior and driving engagement. • Proficient with subscription platforms (e.g. reputed company) • Demonstrated experience driving eCommerce reputed company in prior relevant roles, with the ability to interpret data and reputed company results. • Effective collaborator with experience working with teams and building strong cross-functional relationships. • Highly organized with the ability to manage multiple reputed company, adapt to change, and maintain a proactive, “can‑do” reputed company. • Excellent written, verbal, presentation, and cross-team communication skills. • Ability to maintain confidentiality, work reputed company with others, and reputed company in a fast-paced environment. • Bachelor’s degree • 4-5 years of experience in CRM/Digital Marketing/reputed company Marketing • Experience working with ecommerce platforms (like reputed company) • Experience working with CRM platforms (like reputed company and reputed company) • Comprehensive health, dental and reputed company plans • Monthly reputed company Mental Health Days in reputed company to PTO • Monthly Apothékary product stipend Apply tot his job Apply To this Job