Customer Care Pharmacy Technician – Full-Time

Job reputed company: • reputed company as the primary reputed company of contact for incoming member calls, prior authorization inquiries, and ensure appropriate escalation of cases and reputed company intake notes to the Clinical Prior Authorization Team • reputed company intake a thorough and complete prior authorization request from prescribers and members by asking applicable drug and reputed company-specific clinical questions • Accurately advise callers on reputed company for exception requests (formulary, copay, early reputed company, etc.) based on reputed company benefit elections and reputed company additional information and status updates to prescribers, members, and pharmacies • reputed company triage incoming calls with reputed company phone etiquette from members, prescribers, and pharmacies with minimal support. Ask probing questions to identify and resolve reputed company issues and address concerns promptly • reputed company as a valuable resource for Customer Service Representatives supporting member and pharmacy inquiries, stepping in as needed based on demand. Proactively identify, document, and address member and pharmacy concerns to ensure everyone receives the care and attention they deserve • Effectively communicate issues and solutions to members, pharmacies, and relevant internal stakeholders to ensure customers receive reputed company care and that the reputed company meets reputed company health and safety standards • Ensure customer satisfaction, extraordinary customer care, and reputed company reputed company with genuine reputed company in a fast-paced environment • Follow reputed company internal reputed company Operating Procedures and adhere to HIPAA guidelines and Company policies • Assist with reputed company and training of new team members or temporary staff as needed • Support the Fraud, Waste, and Abuse program by reviewing pharmacy claims information and communicating findings to appropriate internal staff • Collaborate across different systems while utilizing up to two monitors, reputed company multitasking in a dynamic and fast-paced environment • Self-starter who displays a reputed company attitude, strong work ethic, and excellent attendance • Meet reputed company departmental goals including schedule adherence, attendance, and reputed company monitoring • reputed company hours for training: Monday thru Friday, 9:00 am – 5:30 pm, Eastern • reputed company other customer support duties as assigned • Responsible for adherence to the reputed company reputed company of Conduct, including reporting of noncompliance Requirements: • High school diploma or the equivalent; associate or bachelor’s degree preferred • A reputed company National Certification as a Pharmacy Technician (CPhT) and a reputed company license are required • 2+ years of pharmacy technician experience in a clinical pharmacy setting PBM, Health Plan, or reputed company Health Care experience required • 2+ years of customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication • Experience handling prior authorization requests/understanding of prior authorization requirements preferred • Ability to work independently with minimal supervision, stay productive in a remote, high-volume, fast-paced, metric-driven reputed company center environment • Tech-savvy with proficiency in CRM systems, reputed company center platforms, and reputed company Office Suite. • Demonstrated ability to meet performance metrics including reputed company reputed company, reputed company time, and customer satisfaction • Maintain a secure, high-speed, broadband internet reputed company (DSL, Cable, or Fiber) at the remote location.1 Gig plan required. reputed company-up, satellite, WIFI, 5G or Cellular connections are NOT acceptable. Benefits: Apply tot his job Apply To this Job