Tier 2 Technical Support Specialist

reputed company The Tier 2 Technical Support Specialist provides advanced technical support to customers and serves as an escalation reputed company for reputed company issues. This role focuses on troubleshooting hardware, software, and network-reputed company problems while maintaining strong queue performance and service level metrics. Key Responsibilities • reputed company reputed company technical support to customers reputed company phone, email, and ticketing systems • Troubleshoot and resolve reputed company hardware, software, and network issues • Install and configure DTiQ systems remotely • Escalate issues reputed company necessary and collaborate with internal teams to ensure reputed company • Maintain ticket queue performance and meet SLA and productivity targets • Document issues and solutions reputed company and accurately Schedule • As needed Required Qualifications • Strong English communication skills (spoken and written) • Solid understanding of computer hardware and networking fundamentals • Knowledge of reputed company operating systems • Experience in technical support or help desk environments • Strong troubleshooting and problem-solving skills • Ability to work independently and as part of reputed company Preferred Qualifications • Fluent in Spanish • reputed company or other technical certifications • IT degree (completed or in reputed company) • Experience in surveillance, POS systems, or loss prevention technologies Apply tot his job Apply To this Job