Social Media and Customer Service Associate – E-Commerce Digital Engagement Specialist

Join arenaflex: Where Passion Meets Purpose in the Electric Vehicle Industry

Are you ready to become part of something truly electrifying? At arenaflex, we are revolutionizing the way Tesla owners experience their vehicles by providing premium accessories and unmatched customer service to the growing electric vehicle community. We're not just a company—we're a movement towards a more sustainable, innovative future, and we need talented individuals like you to help us drive that mission forward.

We're currently seeking a creative, detail-oriented Social Media and Customer Service Associate to join our dynamic e-commerce team. This is a fantastic opportunity for someone who loves the fast-paced world of social media, thrives on building meaningful connections with customers, and wants to be at the forefront of the electric vehicle revolution. If you're passionate about digital engagement, customer experience, and want to work with a brand that's shaping the future of automotive innovation, this role is perfect for you!

About arenaflex: Our Mission and Vision

At arenaflex, our goal is simple yet ambitious: to help Tesla owners discover more fun and possibilities with their Tesla models. We achieve this by offering premium Tesla accessories and delivering an unrivaled customer experience to the Tesla community. We believe that owning a Tesla is more than just driving a car—it's being part of a lifestyle revolution. Our team is professional, collaborative, and creative, and we work together to ensure every customer feels valued and excited about their Tesla journey.

Our work environment is designed to foster creativity, collaboration, and excellence. We provide a modern office setting with complimentary food and beverages, ensuring our team has everything they need to succeed. At arenaflex, we don't just focus on what we sell—we focus on the experience we create for every customer who walks through our digital doors.

What You'll Be Doing: Key Responsibilities

As a Social Media and Customer Service Associate at arenaflex, you'll play a pivotal role in both our digital marketing efforts and customer support operations. This is a hybrid position that offers variety and the chance to develop skills across multiple areas. Here's a detailed breakdown of what you'll be responsible for:

Social Media Management

• Assist in managing and curating compelling content for various social media platforms, including but not limited to Instagram, Facebook, Twitter, LinkedIn, and Pinterest
• Monitor social media channels daily for trends, comments, messages, and mentions—engaging with followers by responding to comments and direct messages in a timely, personable, and authentic manner
• Collaborate closely with the social media manager to brainstorm and contribute creative ideas for campaigns, promotions, seasonal content, and editorial calendars
• Assist in scheduling and posting content using social media management tools such as Hootsuite, Buffer, Sprout Social, or similar platforms
• Track and analyze social media performance metrics using analytics tools, compiling data for weekly and monthly reports to evaluate the effectiveness of campaigns and strategies
• Stay current with emerging social media trends, algorithm changes, and best practices to keep our brand ahead of the curve
• Create engaging visual content, including graphics, images, and short-form video content, using design tools like Canva, Adobe Creative Suite, or similar software

Customer Service Support

• Provide exceptional customer support by promptly responding to customer inquiries, feedback, and concerns across multiple communication channels, including email, live chat, phone, and social media platforms
• Address and resolve customer issues with patience, empathy, and professionalism—striving for complete customer satisfaction while maintaining a positive brand image
• Escalate complex customer inquiries to appropriate teams (such as technical support, sales, or management) and ensure timely follow-up and resolution
• Help manage customer reviews and ratings on platforms like Google, Yelp, Trustpilot, and social media—encouraging positive feedback and professionally addressing negative comments
• Maintain a comprehensive understanding of our product catalog, services, shipping policies, return procedures, and company FAQs to accurately assist customers
• Document customer interactions in our CRM system to ensure seamless communication across the team and enable data-driven improvements

Collaboration and Reporting

• Work collaboratively with cross-functional teams, including marketing, sales, product development, and operations, to align social media efforts with overall business goals
• Share customer insights, feedback, and sentiment analysis with relevant departments to contribute to product improvements, service enhancements, and marketing strategies
• Assist in compiling, organizing, and presenting data for regular social media and customer service performance reports
• Participate in team meetings, brainstorming sessions, and strategy planning to contribute ideas for brand growth and customer engagement
• Support special initiatives, product launches, and seasonal campaigns as needed

What We're Looking For: Requirements and Qualifications

Essential Qualifications

• Education: Bachelor's degree in Marketing, Communications, Business, Public Relations, or a related field (or equivalent relevant work experience)
• Experience: Prior experience or internship in social media management, digital marketing, and/or customer service is highly preferred
• Communication Skills: Excellent written and verbal communication skills, with the ability to communicate professionally, clearly, and empathetically with customers and team members
• Organizational Skills: Strong organizational abilities and exceptional attention to detail to effectively manage multiple social media content schedules, customer interactions, and deadline-driven tasks
• Platform Knowledge: Familiarity with major social media platforms (Instagram, Facebook, Twitter, Pinterest, LinkedIn) and understanding of their unique features, algorithms, and audience preferences
• Customer Service Skills: Basic to intermediate knowledge of customer service principles and the ability to handle customer inquiries with patience, professionalism, and a solution-oriented mindset
• Adaptability: Strong adaptability and willingness to learn new tools, technologies, and processes as our digital landscape evolves
• Creative Mindset: A genuine creative mindset with a keen interest in staying informed about social media trends, viral content, influencer marketing, and digital storytelling

Preferred Qualifications

• Proficiency in graphic design tools (Canva, Adobe Photoshop, Adobe Illustrator, Figma) and content creation platforms
• Experience with social media management and scheduling tools (Hootsuite, Buffer, Sprout Social, Later, etc.)
• Basic understanding of HTML, CSS, or content management systems (CMS) like Shopify, WordPress, or similar e-commerce platforms
• Familiarity with Google Analytics, social media insights, and data visualization tools
• Knowledge of or passion for the electric vehicle industry, Tesla vehicles, and automotive accessories
• Experience in e-commerce customer service or support roles
• Understanding of SEO principles and their application to social media content

What You'll Get: Benefits and Perks

At arenaflex, we believe in rewarding our team members for their hard work, dedication, and contributions to our success. Here's what you can expect when you join our team:

• Competitive Compensation: We offer a competitive salary range of $20.00 - $24.00 per hour, commensurate with experience and qualifications
• Performance Bonuses: Opportunities for bonus compensation based on individual and team performance
• Flexible Schedule: We understand the importance of work-life balance and offer flexible scheduling options
• Health and Wellness Benefits: Comprehensive health insurance coverage including medical, dental, and vision plans
• Paid Time Off: Generous paid time off policy to recharge and rejuvenate
• Career Growth: Significant potential for career advancement within the organization as we continue to grow and expand
• Professional Development: Access to training programs, workshops, and industry conferences to enhance your skills
• Dynamic Work Environment: Exposure to a collaborative, innovative, and supportive work culture
• Modern Amenities: Enjoy a modern office setting with complimentary food and beverages
• Industry Exposure: Be part of the exciting electric vehicle industry and work with cutting-edge products

Work Schedule

• Standard business hours: Monday to Friday, 8-hour shifts
• Day shift position
• No nights or weekends required (with flexibility for special campaigns or peak periods)
• Overtime opportunities may be available during high-demand periods

Location

This position is based in Tustin, CA 92780. Candidates must be able to reliably commute to the office or planning to relocate before starting work.

Ready to Apply?

If you're a self-motivated individual who enjoys engaging with online audiences, assisting customers with enthusiasm and empathy, and contributing to a positive brand image, we invite you to apply and join the arenaflex family!

To apply, please submit the following:

• Your updated resume
• A compelling cover letter outlining your relevant experience, your passion for social media and customer service, and why you'd be a great fit for arenaflex
• Any relevant portfolio samples or links to social media accounts you manage (if applicable)

We're excited to review your application and potentially welcome you to our team! At arenaflex, you'll have the opportunity to grow your career, make meaningful connections, and be part of something truly transformative in the electric vehicle industry.

Don't miss this opportunity to combine your love for social media, customer service, and innovative technology in one exciting role. Apply today and let's shape the future of automotive excellence together!