Remote Customer Service & Data Entry Representative – Claims Coordination Support Specialist

Join arenaflex as a Remote Customer Service & Data Entry Representative

Are you looking for a flexible, remote opportunity where your attention to detail and administrative skills can make a real impact? Do you thrive in a fast-paced environment where every piece of data you enter helps people get the support they need? If so, arenaflex invites you to apply for our exciting Remote Customer Service & Data Entry Representative position supporting our claims coordination team.

At arenaflex, we believe that great customer service is the backbone of every successful organization. We are committed to delivering excellence in everything we do, and our claims coordination team plays a vital role in ensuring that our clients receive prompt, accurate, and compassionate service. As a Remote Customer Service & Data Entry Representative, you will be an essential part of this mission, handling critical data entry tasks, following up on missing information, and ensuring the smooth processing of claims from start to finish.

This is a fully remote position, meaning you can work from the comfort of your own home while contributing to a team that values collaboration, integrity, and results. arenaflex will provide you with all the necessary equipment—including a computer and accessories—provided you have a reliable high-speed internet connection. We invest in our team members because we know that when you succeed, we all succeed.

Why arenaflex?

At arenaflex, we are more than just a company—we are a community dedicated to making a difference. We pride ourselves on fostering an inclusive, supportive work environment where every employee feels valued and empowered to grow. When you join arenaflex, you become part of a team that is passionate about delivering exceptional service and continuously improving our processes.

Our remote work culture is built on trust, communication, and accountability. We understand that our team members have lives outside of work, which is why we offer flexible arrangements and the tools you need to succeed no matter where you are. Whether you are a seasoned professional or just starting your career, arenaflex provides the training, resources, and support you need to excel in your role.

Position Overview

The Customer Service & Data Entry Representative will provide a wide variety of administrative and staff support services for our claims coordination team. This role is ideal for individuals who are detail-oriented, organized, and comfortable working independently in a remote setting. You will be responsible for accurately entering claims information into our claims management systems, following up on missing documentation, reviewing invoices for accuracy, and compiling reports that drive operational excellence.

Key Responsibilities

As a key member of the arenaflex claims coordination team, you will be responsible for the following duties:

• Data Entry: You will primarily be doing data entry of claims information into our claims management systems with a high level of accuracy and efficiency. This includes entering patient information, claim details, billing codes, and other critical data points that ensure claims are processed correctly.
• Claims Follow-Up: Follow up on missing information in order to process the claim. You will communicate with internal teams and external partners to gather necessary documentation, ensuring that no claim falls through the cracks.
• Invoice Review: Review invoices to ensure accuracy. You will verify that billing information aligns with claim records, identify discrepancies, and resolve issues before payments are processed.
• Report Compilation: Compile reports from systems with claims information. You will generate detailed reports that help leadership make informed decisions, track performance metrics, and identify areas for improvement.
• Customer Support: Provide exceptional customer service to claimants, healthcare providers, and internal stakeholders. This includes answering questions, providing status updates, and resolving concerns in a professional and timely manner.
• Quality Assurance: Maintain high standards of data integrity by regularly auditing your work, identifying errors, and implementing corrective actions to prevent future mistakes.
• Process Improvement: Contribute to continuous improvement initiatives by identifying inefficiencies in our claims processing workflow and suggesting solutions to enhance productivity and accuracy.

Essential Qualifications

To be considered for this position, candidates must meet the following requirements:

• High school diploma or equivalent required
• 6 months to 1 year of relevant work experience in data entry, administrative support, or customer service
• Basic computer and typing skills with the ability to navigate multiple software systems
• Strong attention to detail with the ability to identify discrepancies and ensure data accuracy
• Excellent written and verbal communication skills
• Ability to work independently and manage time effectively in a remote work environment
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
• Must have unrestricted work authorization to work in the United States

Preferred Qualifications

While not required, the following qualifications will make you a stronger candidate:

• Previous experience in healthcare claims processing or medical billing
• Familiarity with claims management systems and electronic health records
• Experience working remotely or in a virtual team environment
• Associate's degree or higher in a related field such as healthcare administration, business, or information technology
• Knowledge of medical terminology and coding concepts
• Proficiency in Microsoft Excel, Word, and other productivity software

Skills and Competencies

Success in this role requires a unique blend of technical skills, interpersonal abilities, and personal attributes. At arenaflex, we look for candidates who demonstrate:

• Attention to Detail: The ability to accurately enter data and spot inconsistencies is critical. Every entry matters, and your precision directly impacts the lives of those we serve.
• Organizational Skills: You will juggle multiple tasks and deadlines, so strong organizational abilities are essential for staying on track and ensuring nothing is missed.
• Communication Proficiency: Clear, professional communication is key when following up on missing information or assisting customers. You must be able to convey complex information simply and courteously.
• Technical Aptitude: You should be comfortable learning new software systems quickly and adapting to evolving technology tools.
• Problem-Solving Mindset: When challenges arise, you should be proactive in finding solutions rather than waiting for direction.
• Self-Motivation: As a remote employee, you must be able to work independently and stay productive without constant supervision.

Career Growth and Development

At arenaflex, we are committed to helping our employees grow both personally and professionally. We believe that investing in your development is an investment in our collective success. As a Remote Customer Service & Data Entry Representative, you will have access to a wide range of training programs and development opportunities designed to help you advance in your career.

Whether you aspire to move into a senior administrative role, specialize in claims auditing, or transition into a leadership position, arenaflex provides the resources and support to help you get there. We offer tuition reimbursement for eligible employees, internal mentorship programs, and regular performance reviews to help you chart your career path.

Additionally, our remote work environment offers unique flexibility that can help you balance your career with your personal life. You will have the opportunity to develop skills that are highly transferable across industries, making you a more competitive candidate for future opportunities—both within arenaflex and beyond.

Compensation and Benefits

arenaflex offers competitive salaries and benefits designed to support your well-being and financial security. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to keep you and your family healthy
• Life and accident insurance for peace of mind
• 401(K) retirement plan with company matching to help you save for the future
• Employee stock purchase plan, allowing you to invest in arenaflex's growth
• Educational expense reimbursement to support your continued learning
• Employee assistance program offering confidential support for personal and professional challenges
• Flexible work hours (availability varies by office and job function)
• Comprehensive training programs to help you succeed in your role
• Matching gift program to support charitable causes you care about

Our compensation philosophy is designed to reward performance and recognize the value each employee brings to our organization. We conduct regular market comparisons to ensure our salaries remain competitive, and we offer performance-based bonuses for eligible employees.

Work Environment and Culture

At arenaflex, we embrace a culture of diversity, inclusion, and mutual respect. We believe that all persons are entitled to equal employment opportunity and do not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity or expression, actual or perceived sexual orientation, or any other protected characteristic.

We are also committed to making reasonable accommodations to known physical or mental limitations of otherwise qualified applicants with disabilities, unless the accommodation would impose an undue hardship on the operation of our business. If you require any accommodations during the application process, please let us know, and we will work with you to ensure a positive experience.

Our remote work environment is designed to foster connection and collaboration despite physical distance. We use state-of-the-art communication tools to stay connected, hold regular team meetings, and create opportunities for virtual social interactions. You will never feel alone at arenaflex—our inclusive culture ensures that every voice is heard and valued.

U.S. Eligibility Requirements

Interested candidates must submit an application and resume/CV online to be considered. To qualify for this position, you must:

• Be 18 years of age or older or demonstrate legal capacity to enter a contract
• Be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
• Have unrestricted work authorization to work in the United States

For U.S. employment opportunities, arenaflex hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. We will require proof of work authorization.

Apply Today

If you are ready to take the next step in your career and join a team that values your skills, dedication, and potential, we encourage you to apply for this position. At arenaflex, you will find more than just a job—you will find a community that supports your growth, rewards your hard work, and celebrates your successes.

We are excited to review your application and learn how you can contribute to our mission of delivering exceptional service to our clients and partners. Don't miss this opportunity to grow your career with a company that truly cares about its employees.

Apply now and become part of the arenaflex family!