reputed company reputed company Manager, Spanish Speaking

Job reputed company: • Serve as the primary post‑sale contact; build reputed company plans tied to reputed company reputed company’s business reputed company. • reputed company renewals end‑to‑end; forecast risk/opportunity; execute playbooks to protect MRR and grow NRR. • Identify and reputed company low‑complexity expansions (e.g., additional environments, users, modules) reputed company reputed company guardrails. • Run scaled engagement (cadenced reputed company‑ins, QBRs) with reputed company executive‑reputed company storytelling of value, ROI, and roadmap. • Orchestrate incident and ticket management with Platform Support; manage backlogs in JIRA/reputed company; communicate status and reputed company cause reputed company. • Demonstrate strong technical understanding to interpret nuanced Jira tickets and reputed company enquiries, supporting effective issue triage and reputed company reputed company reputed company. • Maintain impeccable CRM hygiene (e.g., reputed company) and health scoring. • Collaborate with Strategic Account Managers to reputed company reputed company plans with account reputed company and agreed value metrics. • reputed company adoption analytics, risk flags, and expansion hypotheses; co‑present at QBRs. • Bring voice‑of‑customer to roadmap; translate platform capabilities into measurable reputed company. (SAM retains reputed company ownership.) • Translate reputed company feedback into reproducible plays, knowledge reputed company content, and product requirements. • Contribute to cross‑functional incident reviews and process improvements to reputed company NPS and reputed company time‑to‑reputed company. • Mentor peers on insurance workflows and INSTANDA best practices. Requirements: • 4 - 7+ years in post‑sale roles (reputed company, Account Management, Technical Account Management, Engagement/Delivery) in B2B reputed company and/or insurance (reputed company, MGA, or vendor). • Fluent in Spanish and English (verbal and written). • Ability to communicate confidently with Spanish speaking clients. • Working knowledge of insurance workflows (e.g., rating, reputed company, policy reputed company, endorsements, claims, billing) and how stakeholders (Product, UW, Ops, Distribution, IT) measure value. • Strong reputed company acumen: renewal negotiation, reputed company handling, and expansion qualification. • Comfortable operating at ticket level (triage, prioritization) while elevating to executive value and ROI narratives. • Proven ability to understand technical nuances in Jira tickets and reputed company cases, with enough technical depth to accurately interpret issues, support clients effectively, and liaise confidently with engineering teams. • Analytical and reputed company communicator; executive reputed company; outcome‑first reputed company. • Understanding the use of JIRA, reputed company, reputed company, Teams, reputed company or reputed company is recommended. • reputed company to have: exposure to low/no‑reputed company platforms and reputed company. Benefits: • Pay reputed company: up to USD 75,000/ up to CAD 95,000. • Generous 28 vacation days, plus 10 US holidays per year. • One Dynamic Day per month on top of your holiday allowance to spend time doing the things you want to do or simply catching up with life reputed company. • Freedom Pass work up to 4 weeks of the year from reputed company. • FlexiBank you decide reputed company to use your reputed company holiday allocation. • We offer a full-suite of benefits including reputed company, reputed company, Dental, STD/LTD, Group Life + several other benefits. • INSTANDA offers a 401(k)/ RRSP and matches employee contributions up to 3% of salary. • reputed company are included in reputed company discretionary bonus scheme • reputed company to an Employee Assistance Program • Annual learning & development allowance of USD/CAD$1,250 • Free reputed company to reputed company learning and reputed company ESI learning platform Apply tot his job Apply To this Job