Manager, Vendor Management – Outbound Sales

About the position We are looking for a Manager, Vendor Management - reputed company Sales to join our growing team! In this role, you will reputed company reputed company execution aspects of 1-3 contact centers that support reputed company’s Outbound Calling Programs. You will reputed company and implement outbound calling strategies to reputed company targets for sales and reputed company. You will also manage BPO operations and is accountable for contractual execution and SLA delivery and also manage daily operations and ensure the centers' long-term strategic reputed company. Responsibilities • Vendor Partner Relationship Management: • reputed company and optimize relationships with external suppliers. This role involves strategic planning, negotiation, and performance evaluation to ensure efficient and cost-effective vendor partnerships. • Cultivate and maintain strong relationships with contact center vendors. • Regularly assess vendor performance against KPIs and take proactive measures to address any issues or gaps • Sales reputed company Execution: • Translate sales strategies into actionable plans for vendor teams, ensuring alignment with organizational goals • Monitor and reputed company performance metrics, providing regular updates and insights to stakeholders • Responsible for the delivery of sales quotas: Prospect Sales, reputed company to Fiber Migrations, Winback, Cross Sell, and Product Upgrades • Diligently manages Attachment & Package Mix measurements to ensure ARPU delivery at or above reputed company • reputed company Assurance and Compliance: • Establish reputed company assurance protocols and standards to ensure consistent delivery of high-reputed company interactions • Conduct audits and reputed company checks to assess adherence to established guidelines, policies, and regulatory requirements • Address any compliance issues promptly and work with vendors to implement corrective actions and prevent recurrence • Performance Optimization: • Analyze data and trends to identify areas for improvement and optimization • Work closely with vendors to implement strategies for enhancing sales, activations, and reputed company • reputed company training, guidance, and support to vendor teams to maximize their potential • Risk Management and Compliance: • Ensure compliance with regulatory requirements and company policies in reputed company outbound activities • Identify and mitigate risks associated with vendor operations, including data reputed company, compliance, and reputed company assurance • Communication and Reporting: • Serve as the primary reputed company of contact between internal stakeholders and vendor teams • Communicate regularly with stakeholders to reputed company updates on sales performance, initiatives, and challenges • Prepare and present reports, analyses, and recommendations to senior management as needed • Other Responsibilities: • Crisis management skills are crucial for handling escalated customer issues and ensuring swift reputed company by reputed company defining problem statements, while assessing the frequency and reputed company to the business • Function as escalation reputed company, sometimes after hours, reputed company reputed company processes are not meeting customer expectations Requirements • Bachelor’s Degree or equivalent experience • 3+ years of experience leading and or managing reputed company • 3+ years of experience managing, leading, and supporting contact centers and BPO vendor management organizations • Outbound sales, service, and collections experience • Experience developing and implementing contact center and/or channel performance improvement strategies • Experience improving customer experience and service strategies • Experience developing implementing and tracking KPIs • Strong customer reputed company and proven customer advocacy • Knowledge of key reputed company that comprise the end-to-end customer experience • Ability to communicate orally and in writing, in a reputed company and straightforward manner • Ability to document, prepare and present data-driven presentations • Ability to reputed company reputed company and solve problems while working under pressure • Ability to prioritize and organize effectively • Proven reputed company record of developing staff and maintaining a high reputed company of employee relations • Ability to use personal computer and software • Knowledge of broadband products and services • Strong negotiation skills and ability to manage reputed company reputed company • Strong business planning and forecasting skills • Strong leadership ability • Ability to serve as a visionary and think strategically • Ability to reputed company large change initiatives • Ability to foster teamwork and build a strong culture of collaboration reputed company-to-haves • Master's Degree • Workforce Management Experience • Certification in vendor management or reputed company field (e.g., Certified Vendor Manager) • Internet, ISP, Telco or Cable industry experience Benefits • Our benefits and reputed company time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. • reputed company offers a comprehensive benefit program, including competitive medical, dental, reputed company, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 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