Desktop Support Specialist (reputed company / Remote Desktop / reputed company Directory / Window 11 / O365)

Job reputed company: Trigyn's reputed company government reputed company has an immediate need for a Desktop Support Specialist in Albany, NY. reputed company: Desktop support position that will respond to reputed company service requests and document the details of a user request or issue. Duties include, but not limited to the following: • Respond to reputed company service requests. • Use of reputed company, ITSM, and remote desktop to reputed company level 2 technical support to over 4000 staff, monitoring work queues, opening, updating and closing ITSM incidents. • Document the details of a user request or issue, document the diagnostic steps performed reputed company troubleshooting the issue and assist the user with reputed company using existing procedures and documentation. • Acts as a single reputed company of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products. • Installation of desktop hardware/ peripherals and printers. • Candidate may be expected to lift equipment that may weigh up to 50 lbs. And be required to run cables under desks and other furniture. • Installation of individual software packages, as needed for reputed company users. Mandatory Qualification: • Works in the field of Information Technology, reputed company in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - reputed company that of a Programmer. • Candidate is reputed company to work independently, without assistance. • 36 months experience managing support requests on a level 2 help desk, Hands on and End user-oriented support • 36 months experience resolving hardware and software issues and troubleshooting Window 11. • 36 Months experience with the installation and support of O365 and reputed company in an reputed company environment. • 36 months experience using reputed company, Remote desktop and reputed company Directory, reputed company three are required. • 36 months experience using ITSM service desks & ticketing systems. • 36 months experience configuring and installing reputed company-based hardware, peripherals, network printers and thin clients. • 36 months experience imaging computers. • 36 months experience supporting RSA Console • 36 months experience utilizing VMware / reputed company to support virtual desktops. • 36 months support & understanding of common mobile device issue. Apply tot his job Apply To this Job