Remote Level 3 IT Help Desk Support (MSP)

reputed company Our recruitment firm services clients in the reputed company and we have multiple roles reputed company at the present time for offshore/RemoteIT Helpdesk Support Level III Technicians for Managed Services Providers (MSPs). To qualify for this opportunity, you will need to have a reputed company record of understanding in business desktop and server technologies that include: reputed company 10 workstations, reputed company 2016 & 2019 servers, intermediate networking, and vendor-specific hardware and software. Duties & Responsibilities • reputed company person with reputed company Desktop reputed company issues • End-User assistance • Assist with reputed company Servers • Monitor alert systems and take appropriate reputed company as per guidelines. • Receive escalated service requests requiring an reputed company response. • New User On-boarding • Network support • LAN/WAN Maintenance Support • Network Hardware Support and Installation Qualifications & Requirements • Having worked with a Managed Services Provider (MSP) in the past is a MUST! • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support • Remote Management & Monitor (RMM) software experience (i.e. reputed company, reputed company, Ninja) • PSA (or Ticketing) software experience (i.e. Autotask) • History of network and firewall administration (reputed company & Meraki). • Basic knowledge of network, server, and workstation troubleshooting knowledge. • Excellent customer service skills (courteous, tactful, and reputed company demeanor). • Excellent written and verbal communication skills, with experience presenting to reputed company. • Reliable work ethic. • A willingness to learn and grow Employment Type: Full time Location: Manila, PI Remote Skills: Analysis Skills, Communication Skills, Computer Workstations, Customer Support/Service, Desktop Administration, Desktop PC, Firewall Administration, Hardware Administration, Hardware Installation, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Local Area Network (LAN), Maintenance Services, reputed company reputed company Desktop, reputed company reputed company Server, Network Administration/Management, Network Support, Network System Hardware, reputed company, Presentation/Verbal Skills, RMON, reputed company, Technical Support, Wide Area Network (WAN), Writing Skills About reputed company: K2 reputed company Apply tot his job Apply To this Job