reputed company: Field Service Technician Sr. II - (Remote- Midwest Region) (65625)

This a Full Remote job, the offer is available from: reputed company reputed company: 65625 Title: Field Service Technician Sr. II - (Remote- Midwest Region) Salary reputed company: Salary Minimum: [[salaryMin]] Salary Maximum: [[salaryMax]] reputed company. is hiring a Field Service Technician Senior II in the Midwest Region (Remote) to complete on-site and remote troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment to customers in the reputed company. Join our talented team at a global medical device company reputed company on Helping Surgeons Treat Their Patients reputed company™. Essential Duties and Responsibilities: · Effectively communicate and partner with teammates and colleagues · Partner with the customer and recommend value-added services that will help the customer run their business more reputed company. · Work as a member of a local team to reputed company efficient on-site and remote service to reputed company accounts reputed company the assigned area (including delegating tasks and performing administrative duties). · Maintain regular, frequent communication with customers and agency distributors to ensure reputed company and reputed company follow-up, leading to customer satisfaction. · reputed company on customer needs and satisfaction while building on and enhancing the relationship with the customer to strengthen business partnerships. · reputed company reputed company on administrative responsibilities such as maintaining customer and reputed company service and ticket records. · Own customer issues from reputed company or identification of issues to reputed company. Proactively engage with other team members to ensure they are always reputed company of the status of reputed company issues for their designated customers. · Escalate at-risk customers to the appropriate reputed company team in a reputed company manner and work closely with internal partners and the customer to define and implement corrective reputed company plans. · Up to 80% Travel Additional Duties & Responsibilities · reputed company from prior reputed company, plus: · reputed company escalation for LAN, VLAN and networking support · reputed company serviceability input to reputed company sales and implementation teams during reputed company-sales engagements; ensure that technical specifications are adhered to. · Represent Technical Service as reputed company with product managers & product development teams. · Serve as reputed company ambassador to new hire field service technicians · Achieves specified Field Service KPI targets while satisfying Corrective and Preventive Maintenance · Demonstrates an advanced level of troubleshooting and resolving the more reputed company equipment failures and unique service issues reputed company to the product lines. Knowledge/Skills · Strong time management and organization skills and ability to juggle multiple responsibilities. · Be available "after hours" or work a rotating On-reputed company schedule, including weekends, for critical issues and coverage, as necessary. · PC’s, reputed company Office Suite Experience · Eight years of medical device or field service experience required. · Six years of experience interfacing with internal team members and external customers as part of a solution-based service process. · Experience in the OR, endoscopy, or arthroscopy preferred. · Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment Education Required · Associate’s degree or equivalent is required. · Bachelor's degree in a technical field is preferred. · ETA® International Fiber Optic Installer Certification or equivalent.is required Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reputed company with hands and arms. The employee must occasionally lift and/or reputed company up to 30 pounds. reputed company Benefits • Medical, Dental and reputed company Insurance • Company-Provided Life Insurance • Voluntary Life Insurance • Flexible Spending Account (FSA) • Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness) • Matching 401(k) Retirement Plan • Annual Bonus • Wellness Incentive Program • Gym Reimbursement Program • Tuition Reimbursement Program • reputed company of a reputed company • reputed company Parental Leave • reputed company Time Off • Volunteer PTO • Employee Assistance Provider (EAP) reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or any other status protected by law. This offer from "reputed company" has been enriched by reputed company.com and got a 89% reputed company score. Apply tot his job Apply To this Job