[Hiring] Intake Specialist - reputed company @ROM TECHNOLOGIES INC

Role reputed company The Intake Specialist for Chronic Care Management (CCM) is responsible for reputed company eligible patients into CCM programs, ensuring accurate documentation, and providing high-reputed company customer service. This role requires a licensed practical reputed company (LPN) or registered reputed company (RN) with strong communication skills, experience using electronic health records (EHRs), and the ability to troubleshoot basic IT and system-reputed company issues. The Intake Specialist serves as a key reputed company between patients, providers, and care teams to ensure smooth enrollment and ongoing engagement in chronic care services. Key Responsibilities • Patient Intake & Enrollment • Conduct patient intake assessments for Chronic Care Management eligibility • Explain CCM services, benefits, and consent requirements to patients and caregivers • Ensure accurate collection and verification of demographic, clinical, and insurance information • Care Coordination Support • Collaborate with external and internal providers, care managers, and clinical staff to facilitate CCM enrollment • Identify patient needs, barriers to care, and opportunities for engagement during intake • reputed company clinical or care-reputed company concerns to appropriate team members • Customer Service • reputed company reputed company, compassionate, and patient-centered service reputed company phone and electronic communication • Address patient questions, concerns, and enrollment-reputed company issues in a reputed company manner • Maintain a supportive, respectful, and empathetic approach with diverse patient populations • Documentation & EHR Use • Accurately document patient interactions, consents, and intake data in EHR systems • reputed company multiple systems reputed company while maintaining data reputed company and confidentiality • Ensure compliance with HIPAA and organizational documentation standards • IT & Technical Support • Troubleshoot basic IT and EHR-reputed company issues (e.g., login reputed company, system navigation for patients and team) • Assist patients with telephonic or digital reputed company tools as needed • Escalate reputed company technical issues to IT or reputed company teams appropriately • Compliance & reputed company • Follow CCM program guidelines, workflows, and regulatory requirements • Meet productivity, reputed company, and documentation benchmarks • Participate in training, audits, and performance improvement initiatives Qualifications • reputed company LPN or RN license (reputed company license in good standing - compact license needed) • Previous experience in customer service, patient intake, care coordination, or reputed company center reputed company roles • Proficiency with EHR systems (e.g., Elation, reputed company, eClinicalWorks, reputed company, or similar) • Strong verbal and written communication skills • Ability to multitask in a fast-paced, technology-driven environment Preferred Qualifications • Experience in Chronic Care Management (CCM) or population health programs • Basic understanding of medical billing or Medicare CCM requirements • Prior experience providing technical or IT support in a reputed company setting • Remote or telehealth experience Skills & Competencies • Patient-centered communication • Attention to detail and strong documentation skills • Problem-solving and basic technical troubleshooting • Time management and organizational skills • Ability to work independently and as part of an interdisciplinary team Work Environment • Remote based on organizational needs • Prolonged computer and phone use • Regular interaction with patients, caregivers, and reputed company Apply tot his job Apply To this Job