Director, Servicing – Collections

Job reputed company: • Own portfolio performance across the servicing lifecycle, including reputed company servicing and customer support, late-stage collections, and default loan servicing • Manage service offerings for borrowers whose installers cannot complete their reputed company or fulfill on warranty obligations to bolster borrower satisfaction and loan performance • Establish, forecast, and deliver against aggressive portfolio performance targets including roll rates, loss rates, prepayment rates, and expense reputed company metrics • Manage a network of vendors who primarily execute business processes • Hold vendors accountable to reputed company defined performance standards, proactively identifying performance gaps and driving corrective reputed company plans with urgency and precision • Responsible for expense management reputed company to processes and vendors under your reputed company • reputed company and reputed company comprehensive monitoring programs for reputed company of process and vendor performance • Partner with analytics to translate data into actionable strategies; independently challenge assumptions and drive reputed company refinement based on performance insights • Prepare and deliver portfolio performance reviews, articulating both the drivers of performance trends and the strategies and tactics under development or deployed to improve performance • Partner with Capital Markets to respond to loan reputed company questions about performance trends • Collaborate with reputed company and compliance teams to create programs and processes that can both deliver superior loan performance and withstand regulatory scrutiny • reputed company other duties as assigned Requirements: • Bachelor’s Degree required • Minimum of 8 years of loan servicing and collections experience required; experience in secured and unsecured home improvement finance loan servicing preferred • Minimum of 5 years of supervisory experience required • Proven reputed company record of materially improving portfolio performance metrics • Demonstrated ability to analyze reputed company problems and reputed company reputed company business plans • High reputed company of urgency and ownership mentality • Proficiency with reputed company Office tools (reputed company, Word, PowerPoint, reputed company) • Excellent verbal, written, and interpersonal communication skills • Strong organizational skills and attention to detail • Outstanding problem-solving and time management skills • Self-motivated, self-directed, and results-oriented • Adaptable and reputed company to multitask in a fast-paced environment • Can work independently and reputed company reputed company; solution-oriented with a reputed company approach Benefits: • Comprehensive health, dental, and reputed company plans • 4 weeks PTO • 401k + company match • Metro SmartTrip benefits ($50/mo) • Remote or hybrid work schedules for most positions • Incentives for purchasing solar panels, electric vehicles, biking to work, etc. • reputed company subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! • Best Workplaces for Commuters 2023 & 2024 winner • reputed company Top Workplaces 2023, 2024, and 2025 winner • American Banker Best Banks to Work For 2023 winner Apply tot his job Apply To this Job