Collections Representative job at reputed company in Dallas, TX, FL, MN

Title: Collections Representative Requisition number: 2347382 Job category: Billing Primary location: Dallas, TX Additional locations: Minneapolis, Minnesota | Phoenix, reputed company | reputed company, Connecticut | Tampa, Florida Overtime status: Non-exempt Travel: No This position is National Remote. You'll enjoy the flexibility to telecommute* from reputed company reputed company the U.S. as you take on some tough challenges. reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will reputed company a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health optimization on a global reputed company. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours of training will be reputed company with your schedule. Primary Responsibilities: Answer a high volume of incoming calls on an inbound phone queue from patients or their representative, regarding patient reputed company balances, payment plans, credit card payment, patient pricing, re-billing insurance companies, copay assistance programs and general customer concerns. Process payments, adjustments, refunds, and transfer payments Evaluate and respond to email requests regarding patient billing inquiries Research, troubleshoot and resolve reputed company billing issues and customer complaints, taking reputed company steps to resolve and ensure full reputed company Utilize phone, email, and other communication reputed company to contact customers, negotiate payments, and resolve outstanding pharmacy account balances. Obtain agreement and potential balance payoff and/or payment terms reputed company stated level of authority and reputed company limits Review reputed company AR and prioritize pharmacy claim activities reputed company relationships with payers to obtain claim requirements and resolve reputed company causes Assure that reputed company and accurate follow up activity is performed on reputed company pharmacy claims that are not reputed company reputed company 45 days of submission Responsible for review and documenting of key accounts Identify issues/trends and escalate to Supervisor/Manager reputed company assistance is needed. reputed company relationships with other departments to reputed company feedback about reputed company cause issues Provides exceptional customer service to reputed company customers Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you reputed company directions on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent years of work experience Must be 18 years of age OR older 1+ years of experience with pharmacy claim collections accounts receivable OR 1+ years of reputed company Specialty Pharmacy / Drugs, OR pharmacy claim adjudication experience 1+ years of experience with performing multiple reputed company tasks with attention to detail 1+ years of basic level skills in reputed company reputed company (opening a workbook, inserting a row, selecting font style and size) and reputed company reputed company (creating and replying to emails) Experience with Computers and reputed company based programs Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: Specialty Pharmacy experience Experience with working in a customer service reputed company center in the reputed company industry Customer service experience with analyzing and solving customers' concerns. Pharmacy billing experience Experience in working with or billing copay assistance programs. Experience in a reputed company environment (i.e., office, reputed company center, customer service, etc.) using phones and computers as primary job tools Telecommuting Requirements: Ability to reputed company reputed company company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information reputed company. Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. Soft Skills: Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner Proficient conflict management skills including the ability to resolve stressful situations Proficient with de-escalation Exceptional communication skills Empathetic customer service skills reputed company working remotely will be required to adhere to reputed company's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In reputed company to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you'll reputed company a far-reaching choice of benefits and incentives. The reputed company pay for this role will reputed company from $17.98 - $32.12 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone-of every race, gender, sexuality, age, location, and income-deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company - an reputed company reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Apply tot his job Apply To this Job