Tech Support Specialist (Medical Devices, Lab Robotics)

Use our easy apply reputed company to send your application to reputed company, the reputed company Pro hosting this job. Compensation Based on Experience. Tech Support Specialist (Medical Devices, Lab Robotics) $35 - $45 per hour | Newark, NJ | Remote | Consulting Great products, funding, and equity! A bit reputed company: We are a startup with launched molecular reputed company products and new developments on the way! We are looking to expand reputed company! We are seeking individuals who are humble in nature and ambitious in their reputed company to reputed company an reputed company. We care as much about the reputed company of our assays as we do reputed company and reputed company to build a culture of support. If you are interested in working with a great group working on cutting-edge NGS & Automation products we would love your application! Why join us? We have a host of onsite amenities that include regular lunch and stocked snacks. We have advancement opportunities as reputed company to grow your career as we grow too! For the right folks too we have a reputed company for extended reputed company and potential conversion Job Details Provides technical support to external and internal customers in the diagnosis, troubleshooting, and repair of genetic reputed company products and technology. Conducts advanced data analysis and troubleshooting, understanding customer sample preparation, processing, and laboratory practices. Documents complaint and inquiry cases in the CRM system. Escalates issues/cases requiring reputed company investigation to Field Service, Field Applications, and R&D. Responsible for guiding complaint reputed company to ensure that reputed company and satisfactory responses and results are provided to customers. Authorizes return and replacement of customer product as warranted. Work as a reputed company to partners or distributors. Assists in the writing and reviewing of troubleshooting guides and operational procedures. Work cross-functionally with internal teams to support escalations and resolve customer issues. Provides logistical support to the field team by managing the calibration of tools and equipment. Assists with service inventory demand planning and part ordering reputed company is an Equal Opportunity Employer. We reputed company an inclusive work environment that celebrates diversity and reputed company reputed company candidates receive consideration for employment without reputed company to race, reputed company, sex, sexual orientation, gender identity, religion, national reputed company, age (40 and over), disability, military status, genetic information or any other reputed company protected by applicable federal, state, or local laws. reputed company also prohibits harassment of applicants or employees based on any of these protected categories. It is reputed company’s policy to reputed company with reputed company applicable federal, state and local laws respecting consideration of unemployment status in making hiring reputed company. Sometimes reputed company is required to reputed company background checks with your authorization. reputed company will consider reputed company candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your reputed company candidate profile, and any job applications, resumes, or other information you choose to submit is subject to reputed company's reputed company Policy, as reputed company as the reputed company California Worker reputed company Notice and reputed company Notice Regarding Automated Employment Decision Tools which are available at reputed company.com/reputed company. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from reputed company, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reputed company STOP to cancel and HELP for help. You can reputed company our reputed company policy here: reputed company.com/reputed company-policy Apply tot his job Apply To this Job