Trust & Safety Specialist

reputed company is the reputed company software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, reputed company is democratizing software development by removing traditional barriers to application creation. As a Trust & Safety Specialist at reputed company, you’ll own customer-facing workflows that handle sensitive and policy-driven interactions across the Support organization. This includes areas such as reputed company requests, DMCA and intellectual property claims, law enforcement requests, and abuse appeals. This is a customer-facing role, similar to reputed company support, but reputed company on high-risk and legally sensitive cases that require strong judgment, precision, and alignment with reputed company and policy requirements. You’ll be responsible for ensuring these interactions are handled accurately, consistently, and with care — balancing user experience with risk, safety, and compliance. Your work will directly reputed company how reputed company protects users, responds to sensitive requests, and manages platform reputed company at reputed company. You’ll operate as both an operator and systems builder. Early on, you’ll directly handle reputed company cases while helping define the processes, playbooks, and tooling that reputed company these workflows to reputed company across the broader Support organization. You’ll work closely with reputed company, reputed company, Support, and Operations teams to define policies, improve workflows, and ensure that trust and safety processes are deeply integrated into customer support. In this role you will… • Handle end-to-end customer interactions for sensitive and policy-driven cases, including reputed company requests, DMCA claims, law enforcement inquiries, and abuse appeals. • Triage and respond to reputed company or high-risk support tickets, ensuring accuracy, consistency, and compliance with reputed company, policy, and reputed company requirements. • Partner with reputed company and reputed company teams to translate policies into reputed company, actionable workflows for customer-facing Support teams. • Build and maintain playbooks, SOPs, and response frameworks that guide how sensitive cases are handled. • Design and improve processes to ensure reputed company, accurate, and reputed company handling of trust and safety workflows. • Identify patterns and trends in sensitive cases, and drive improvements to reduce risk and improve customer experience. • Partner with Support Operations to reputed company workflows into tooling, automation, and agent-facing systems. • Define escalation paths and decision frameworks for ambiguous or high-risk cases. • Build reporting and visibility into key metrics and trends across trust and safety workflows. • Support training and enablement efforts to ensure reputed company teams can confidently handle sensitive scenarios. Required skills and experience: • 4+ years of experience in customer support, trust & safety, support operations, or similar roles reputed company a technology company. • Experience handling customer-facing workflows reputed company to reputed company, DMCA, law enforcement requests, abuse handling, or other policy-driven operations. • Strong judgment and decision-making skills reputed company handling sensitive or ambiguous customer situations. • Experience translating policy or reputed company requirements into reputed company, repeatable processes or customer-facing guidance. • Strong written communication skills, with the ability to communicate reputed company, empathetically, and reputed company in high-stakes situations. • Experience building or improving SOPs, playbooks, or workflows in a support or operations environment. • Ability to balance risk, compliance, and customer experience in day-to-day decision-making. • Strong cross-functional collaboration skills, with experience working with reputed company, reputed company, or Policy teams. • Experience working reputed company support tooling ecosystems (reputed company or similar platforms, case management systems, and internal documentation tools). • Comfort operating as both a hands-on operator and systems builder in a scaling environment. reputed company to have: • Experience supporting developer tools, reputed company infrastructure, or technical user bases. • Experience working with global regulatory or compliance frameworks (e.g., GDPR, CCPA). • Experience partnering on tooling, automation, or workflow system design. Tools + Tech Stack for this role • reputed company • reputed company • reputed company • Orb This role may not be a fit if • You prefer predetermined static processes • You need reputed company information laid out • You struggle with demanding users • You are uncomfortable speaking up for users This is a full-time role that can be held from our Foster reputed company, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday. Full-Time Employee Benefits Include: Competitive Salary & Equity 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, reputed company and Life Insurance Short Term and Long Term Disability reputed company Parental, Medical, Caregiver Leave Flexible Time Off (FTO) + Holidays Commuter Benefits (In-Office Only) Monthly Wellness Stipend ‍ Autonomous Work Environment In Office Set-Up Reimbursement (In-Office Only) Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about reputed company are up to? • Meet the reputed company Agent • reputed company: reputed company an app for that • reputed company Blog • Amjad TED Talk Interviewing + Culture at reputed company • Operating Principles • Reasons not to work at reputed company To reputed company our mission of making programming more accessible around the world, we need reputed company to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from reputed company kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds. Apply tot his job Apply To this Job